Meet Phill, our new CEO

So, and that's actually a really good segue into the next question I've got written down.

So is there anything that you assumed on day one that turned out to be completely wrong or completely different to how you originally envisaged?

Yeah, probably completely wrong might be a leap, but definitely naive.

I remember in my interview saying something ill-advised like, this business is simple, it does one thing, and it just needs to focus on doing that one thing really well.

And I remember Chris, our founder, kind of rolling his eyebrows at that and thinking that probably wasn't the best answer.

Because outside in, this business is simple, we just need to move vehicles A to B.

But you underestimate the complexity and the amount of work that goes into that.

So, you know, imagine like a swan, you know, it needs to look graceful swimming along the top, but underneath the little feet are paddling away like mad.

And that's us.

And that is the trick is to kind of, how do you make it look good knowing that actually there's a million and one different things that go

on underneath the surface.

So have you actually spent any time with drivers directly? I know you've done a move recently.

Can you just talk about that and how you went on? Yeah,

so I had a really fun day out with Simon, one of our most experienced drivers, a few weeks ago.

And it was fascinating and hugely important.

I spoke to a few drivers along the way.

I'm in the Facebook group as well, so I'm kind of actively listening as well.

But the day out reinforced my view that as a business, we increasingly need to see things through the eyes of the driver.

You know, drivers are ultimately the ones who deliver the service for which we get paid.

And we need to put ourselves in their shoes and think about how we can make things easier and more valuable.

And there's a number of things that we spotted, which just with a fresh pair of eyes, I think can be rethought.

Sometimes it's about technology, sometimes about people, sometimes about process.

But increasingly, if there's one thing I can get through to our organization is, you know, put ourselves in the shoes of the driver, put ourselves in the shoes of the customer, put ourselves in the shoes of the customer's customer.

And there's a really good soul to our business that likes solving problems.

And hopefully just being the new guy, I can, you know, try and kind of, you know, sharpen that focus a little bit.