Millennium Live | A Leadership & Discovery Podcast
Sep 29, 2026 · 34 min · 11 segments
What if the biggest untapped opportunity in B2B isn’t generating more traffic—but actually having a conversation with the people already visiting your website? Nearly all B2B website visitors leave…
Arjun PillaiGuestGary AmaralGuestConnorHostYeah, I mean, great points.
And to both of your points, your agent only answers from the company's own approved knowledge, is what you call the sales knowledge lake, and says, I don't know, and hands off to a human rather than guessing, which I think is very important.
Gary, why build in that constraint when it seems like just everyone is racing to sound just more capable and our AI can ask and handle
We don't want to provide false information just from a responsibility perspective, right? And a customer experience perspective.
There's psychology involved here, right? If the visitor is asking an off-the-wall question, right, or something that it feels our agent shouldn't be able to answer, the agent actually being honest about that limitation actually creates trust.
And the buyer who's now thinking about using us for their product, for their business, understands that their agent will behave in a similar way.
But the sales knowledge ultimately comes down to here's the body of knowledge that is relevant to what our users want.
Yeah, I mean, great points.
And to both of your points, your agent only answers from the company's own approved knowledge, is what you call the sales knowledge lake, and says, I don't know, and hands off to a human rather than guessing, which I think is very important.
Gary, why build in that constraint when it seems like just everyone is racing to sound just more capable and our AI can ask and handle
We don't want to provide false information just from a responsibility perspective, right? And a customer experience perspective.
There's psychology involved here, right? If the visitor is asking an off-the-wall question, right, or something that it feels our agent shouldn't be able to answer, the agent actually being honest about that limitation actually creates trust.
And the buyer who's now thinking about using us for their product, for their business, understands that their agent will behave in a similar way.
But the sales knowledge ultimately comes down to here's the body of knowledge that is relevant to what our users want.
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