S3 Ep 31 When Tech Serves Humanity (Not the Other Way Around)

Yeah, and I think really the foundation of that topic is around making sure that the technology you're investing in is creating space for human moments and not replacing those human moments.

And so while investment in tools is a really great thing when utilized in the right ways for people versus sort of handed off and expected adoption to happen sort of on its own, that's where you leave a lot of room for people to fill in the blanks of the questions that they have that then don't yield the right results in driving engagement with the tools that you're investing in.

When you're thinking about utilizing technology and bringing it into your workforce, have you asked the very important question of how is this gonna serve my people versus replace them?

I love the comment that you made around the human moments.

Mm-hmm.

So we're gonna dig into that a little bit more.

Yeah.

Let's talk about those moments that should be uniquely human throughout not only the hiring journey, but once you're hired and you've started on a team.

Where's a moment where it really should be you and another human, even if that's via Zoom, but not you and an automated process?

Really it's in the cascade of information.

A lot of times people say, "Well, just automate that." But when it comes to human moments, whether that via Zoom or in person, should be those initial feedback conversations that are then followed up with a recap email anchoring to what was talked about, worked through and agreed upon-

Mm-hmm

... to move forward.

I would say the most important human connection touch points that you don't wanna lose, but while also still adopting automation, is the cascade of information, especially when it relates to people changes and feedback.

When someone has to manage up or when they need to come to you because they've had maybe a death in the family or maybe they're overwhelmed by their workload-

Mm-hmm

... that shouldn't be done through a bot or an intake form.

They should be able to have-

Right

... open conversation if they feel like it warrants it.

100%.

They should be able to have the open conversation, and if it's a conversation about feeling overwhelmed with workload or overwhelmed with work, life, and anything else that comes with just being a holistic human, maybe the conversation is how are you using the technology-

Mm-hmm

... that's meant to help you drive efficiency in your day-to-day? Do you need upskilling in this area to help you really utilize the tools in meaningful ways that give folks time back, not only for-

Mm-hmm

Yeah, and I think really the foundation of that topic is around making sure that the technology you're investing in is creating space for human moments and not replacing those human moments.

And so while investment in tools is a really great thing when utilized in the right ways for people versus sort of handed off and expected adoption to happen sort of on its own, that's where you leave a lot of room for people to fill in the blanks of the questions that they have that then don't yield the right results in driving engagement with the tools that you're investing in.

When you're thinking about utilizing technology and bringing it into your workforce, have you asked the very important question of how is this gonna serve my people versus replace them?

I love the comment that you made around the human moments.

Mm-hmm.

So we're gonna dig into that a little bit more.

Yeah.

Let's talk about those moments that should be uniquely human throughout not only the hiring journey, but once you're hired and you've started on a team.

Where's a moment where it really should be you and another human, even if that's via Zoom, but not you and an automated process?

Really it's in the cascade of information.

A lot of times people say, "Well, just automate that." But when it comes to human moments, whether that via Zoom or in person, should be those initial feedback conversations that are then followed up with a recap email anchoring to what was talked about, worked through and agreed upon-

Mm-hmm

... to move forward.

I would say the most important human connection touch points that you don't wanna lose, but while also still adopting automation, is the cascade of information, especially when it relates to people changes and feedback.

When someone has to manage up or when they need to come to you because they've had maybe a death in the family or maybe they're overwhelmed by their workload-

Mm-hmm

... that shouldn't be done through a bot or an intake form.

They should be able to have-

Right

... open conversation if they feel like it warrants it.

100%.

They should be able to have the open conversation, and if it's a conversation about feeling overwhelmed with workload or overwhelmed with work, life, and anything else that comes with just being a holistic human, maybe the conversation is how are you using the technology-

Mm-hmm

... that's meant to help you drive efficiency in your day-to-day? Do you need upskilling in this area to help you really utilize the tools in meaningful ways that give folks time back, not only for-

Mm-hmm