Sep 17, 2026 · 41 min · 11 segments
Christina Farr sits down with Munjal Shah, Co-founder and CEO, Hippocratic AI, to ask whether clinical AI will shrink healthcare's workforce, and who is on the hook when it makes a mistake. Munjal…
Munjal ShahGuest
Christina FarrHost
You knew that at some point the government was going to have questions about what you were doing and you knew that you were changing culture.

when you were building this business, on the one hand, you've got to know, and even though nothing you've said so far would, if I was running a nursing union, like nothing you've said so far would flag for me necessarily.

But if I'm a health system and I'm going to spend money on, a company like a Hippocratic and I'm going to spend off my own balance sheet, at some point I'm going to want to start seeing ROI.

I'm thinking that the ROI, and you tell me if I'm wrong, but that probably looks like I'm not hiring quite as many human clinicians and members of staff as I did in the past.

We both know that healthcare is a huge employer in this country and that is where so much of the spend resides.

So did you go into this company knowing at some point you were going to have to face that question of, are we building something where healthcare is going to have a smaller workforce? And that's a fight that we're going to have at some point.

Do you think a 70-year-old uses the same healthcare as a 35-year-old? Do you think they use two times the healthcare of a 35-year-old? No, they use like 10 times, right? Count the number of appointments they go to.

You knew that at some point the government was going to have questions about what you were doing and you knew that you were changing culture.

when you were building this business, on the one hand, you've got to know, and even though nothing you've said so far would, if I was running a nursing union, like nothing you've said so far would flag for me necessarily.

But if I'm a health system and I'm going to spend money on, a company like a Hippocratic and I'm going to spend off my own balance sheet, at some point I'm going to want to start seeing ROI.

I'm thinking that the ROI, and you tell me if I'm wrong, but that probably looks like I'm not hiring quite as many human clinicians and members of staff as I did in the past.

We both know that healthcare is a huge employer in this country and that is where so much of the spend resides.

So did you go into this company knowing at some point you were going to have to face that question of, are we building something where healthcare is going to have a smaller workforce? And that's a fight that we're going to have at some point.

Do you think a 70-year-old uses the same healthcare as a 35-year-old? Do you think they use two times the healthcare of a 35-year-old? No, they use like 10 times, right? Count the number of appointments they go to.
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