Ep12 - The Future of Pharma Learning: AI Agents, Trust & Human Judgment (Part 2) with Parth Khanna

What does it take to successfully scale AI across life sciences—and why are so many AI initiatives falling short? In Part 2 of this conversation, I am joined once again by Parth Khanna, CEO and Co-Founder of ACTO, to explore how AI agents are transforming Learning & Development, commercial teams, and the future of work. Together, they discuss why trust, governance, and human judgment are the missing ingredients in enterprise AI adoption—and how L&D has an opportunity to become a strategic driver of AI success. * * * ### **Meet the Guest** **Parth Khanna** is the CEO and Co-Founder of ACTO, an AI-powered Intelligent Field Excellence platform trusted by leading pharmaceutical and biotech organizations. Passionate about the future of work, Parth helps life sciences companies leverage AI, agentic systems, and learning innovation to empower frontline teams, improve performance, and ultimately enhance patient outcomes. * * * ### **Key Takeaways** - Why AI adoption is less about technology and more about **trust**. - The difference between building AI **workflows** and empowering an AI-enabled **workforce**. - How role-based AI agents improve compliance, knowledge retrieval, and field performance. - Why Learning & Development is uniquely positioned to lead AI governance and agent certification. - The importance of balancing AI capabilities with human judgment, empathy, and accountability. - Practical strategies for building AI systems that people actually trust and use. **Connect with Parth Khanna** 🔗 LinkedIn: https://www.linkedin.com/in/parth-khanna/ 📞 Phone: 289-800-1600 **Connect with Keith Willis & Inside Pharma Leadership** - **Instagram:** @coachtoachieve - **LinkedIn:** https://www.linkedin.com/in/keithawillis/ - **Email:** [kwillis@coremanagementtraining.com](mailto:kwillis@coremanagementtraining.com) **Apple Podcast:** https://podcasts.apple.com/us/podcast/inside-pharma-leadership/id1882373713 **Spotify:** https://open.spotify.com/show/2FREHTkAhT3VdZDdFa3jCV?si=85102c378a05412f **Youtube:** https://www.youtube.com/@coremanagementtraining86/videos