Sep 16, 2026 · 30 min · 11 segments
Thanks to our partner:Superpower - https://superpower.com In episode 80 of Hims House, Jonathan Stern talks with Dr. Jon Lensing, co-founder and CEO of OpenLoop, the white-label company that runs…
John LensingGuest
Jonathan SternHost
Yeah, I think, you know, for the first time ever, what you're seeing is that virtual care delivery puts the patient, you know, in control of their own journey.

You know, the examples that I always like to use is like, Historically patients, you know, and I came from the medical field of a physician, but background and.

You know, I'd see patients walk in and oftentimes their PCP would be like, hey, we need to talk about your liver health.

When in reality, the patient sitting in the room only want to talk about them being 400 pounds overweight, then not be able to walk their dog or walk up a flight of stairs without catching a breath.

and it's painful for them to hold their newborn grandchild, right? But their PCP wanted to talk about all these other things that a doctor didn't care about.

What I love about the telehealth space and this more consumer centric angle is, These companies are delivering just in time care for the things that are most top of mind for for patients and which is why I think giving patients that choice, giving patients the ability to select what's important to them as given rise this massive, massive boom in.

And so, you know, because that access is always on, a patient feels more trust.

They can flag the side effect the day that it starts instead of waiting for a check-in, you know, with their doctor in three months, or it allows you to adjust a protocol mid-course.

So I think it's, you know, beginning to usher in an area of, like, truly preventative healthcare and one that patients have been looking for, wanting, and sort of demanding for the past couple of decades.

So, you know, consumers expect that same, you know, sort of responsiveness and continuity that they get from their best like consumer apps.

So if I just step on the bank, they can order all their groceries and retail stuff from Amazon or their local grocery store chain.

I can get a pint of Ben and Jerry's in 15 minutes on my doorstep instead of having to drive somewhere.

Why would that same thing not be occurring within the healthcare ecosystem? And they're asking that question and they're demanding it, which is giving rise to a lot of the good growth that we're seeing.

Yeah, I think, you know, for the first time ever, what you're seeing is that virtual care delivery puts the patient, you know, in control of their own journey.

You know, the examples that I always like to use is like, Historically patients, you know, and I came from the medical field of a physician, but background and.

You know, I'd see patients walk in and oftentimes their PCP would be like, hey, we need to talk about your liver health.

When in reality, the patient sitting in the room only want to talk about them being 400 pounds overweight, then not be able to walk their dog or walk up a flight of stairs without catching a breath.

and it's painful for them to hold their newborn grandchild, right? But their PCP wanted to talk about all these other things that a doctor didn't care about.

What I love about the telehealth space and this more consumer centric angle is, These companies are delivering just in time care for the things that are most top of mind for for patients and which is why I think giving patients that choice, giving patients the ability to select what's important to them as given rise this massive, massive boom in.

And so, you know, because that access is always on, a patient feels more trust.

They can flag the side effect the day that it starts instead of waiting for a check-in, you know, with their doctor in three months, or it allows you to adjust a protocol mid-course.

So I think it's, you know, beginning to usher in an area of, like, truly preventative healthcare and one that patients have been looking for, wanting, and sort of demanding for the past couple of decades.

So, you know, consumers expect that same, you know, sort of responsiveness and continuity that they get from their best like consumer apps.

So if I just step on the bank, they can order all their groceries and retail stuff from Amazon or their local grocery store chain.

I can get a pint of Ben and Jerry's in 15 minutes on my doorstep instead of having to drive somewhere.

Why would that same thing not be occurring within the healthcare ecosystem? And they're asking that question and they're demanding it, which is giving rise to a lot of the good growth that we're seeing.
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