Oct 8, 2026 · 59 min · 11 segments
In Episode 6 of Healing By Design, hosts Jennifer Bierhup and Therese Laub are joined by Annie Harris, Jeanine Maguire, Melissa Ramdas, and Karen Bauer for a candid conversation about one of the…
Jeanine MaguireGuestKaren BauerGuestAnnie HarrisGuest
Therese LaubHostMelissa RamdasGuest
Okay, so let's get to know each other a little bit, okay? So when a patient enters your particular setting, tell me what you're responsible for, what's commonly misunderstood about the role in your setting that plays in wound care, okay? So let's start with Karen.

What would you say, like, what you're responsible for and what you're, what's misunderstood about what you do?
So in the hospital outpatient space or in the outpatient or ambulatory space in general, my perception, and it may be because of my experience, is such that I am responsible for figuring out what happened before me-
Um, so I personally am a big believer in talking to the patient, getting records, having somebody really look through them, what studies have already been done, how does the patient feel.
And I think that the challenge is that oftentimes in the outpatient space, similar to others, we feel busy and potentially under-resourced, and tend to look at things from right now.
Patient comes in and we deal with, "Okay, they're in our clinic right now." And then unfortunately, that care transition after the clinic visit is similar, whereas I believe that I need to follow that through, call the home health nurse, figure out what's going on.
Can we get supplies? I may want the dressing changed every day, and Annie's telling me like, "No, ma'am, you can't." And I'm like-
... having those conversations to figure that out, but I think so often we don't understand each other's perspectives, and we don't meet in the middle.
We kind of stay in our like, "Well, I need this." "Well, I can't give it to you." "Well, I need this." "Well, I can't give it to you," instead of realizing that all tides, all tides raises ships.

Okay, so let's get to know each other a little bit, okay? So when a patient enters your particular setting, tell me what you're responsible for, what's commonly misunderstood about the role in your setting that plays in wound care, okay? So let's start with Karen.

What would you say, like, what you're responsible for and what you're, what's misunderstood about what you do?
So in the hospital outpatient space or in the outpatient or ambulatory space in general, my perception, and it may be because of my experience, is such that I am responsible for figuring out what happened before me-
Um, so I personally am a big believer in talking to the patient, getting records, having somebody really look through them, what studies have already been done, how does the patient feel.
And I think that the challenge is that oftentimes in the outpatient space, similar to others, we feel busy and potentially under-resourced, and tend to look at things from right now.
Patient comes in and we deal with, "Okay, they're in our clinic right now." And then unfortunately, that care transition after the clinic visit is similar, whereas I believe that I need to follow that through, call the home health nurse, figure out what's going on.
Can we get supplies? I may want the dressing changed every day, and Annie's telling me like, "No, ma'am, you can't." And I'm like-
... having those conversations to figure that out, but I think so often we don't understand each other's perspectives, and we don't meet in the middle.
We kind of stay in our like, "Well, I need this." "Well, I can't give it to you." "Well, I need this." "Well, I can't give it to you," instead of realizing that all tides, all tides raises ships.
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