Sep 8, 2026 · 24 min · 11 segments
There's a faster way to grow a heating business than hiring one engineer and hoping it all works out. Three years into running Phoenix Gas Home Care as a sole trader, he acquired the customer base of…
Dan GilesGuestTulek PriestHostDo you think that most engineers realize that the customer base is a sellable asset?
The first day that I took over Andy Gasser's phone line, I was probably a little bit naive to think that I was going to be essentially answering the phone, taking the calls and working.
So yeah, just having systems in place, people there to do, you know, because otherwise you can be quite sort of overwhelmed quickly.
I'd say we may have lost a few customers along the way, just purely because people sort of panic.
Do you think that most engineers realize that the customer base is a sellable asset?
The first day that I took over Andy Gasser's phone line, I was probably a little bit naive to think that I was going to be essentially answering the phone, taking the calls and working.
So yeah, just having systems in place, people there to do, you know, because otherwise you can be quite sort of overwhelmed quickly.
I'd say we may have lost a few customers along the way, just purely because people sort of panic.
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