The reverse card: Live from ACFE

What’s up fraud fighters, and welcome back to Fraud Forward! This episode is a little different, and honestly, a lot of fun. We recorded this one live from the ACFE conference while playing a game of Uno. And if you've worked in fraud long enough, you already know why that felt like the perfect setup. Just when you think you've figured everything out, someone throws down a reverse card, the rules change, and suddenly you're solving a completely different problem. Joining me are three incredible fraud leaders: Karen Boyer, Steve Lenderman, and Jen Lamont. What starts as a lighthearted game quickly turns into a candid conversation about some of the biggest questions facing fraud teams today. From agentic AI fraud and synthetic identity fraud to fraud leadership, analyst development, scam prevention, and where human expertise still matters most. One thing I loved about this conversation is that there was no script. Just practitioners sharing honest opinions about what's changing, what's overhyped, and what they believe will define the next generation of fraud prevention. ## **What you'll hear in this episode:** - Why agentic AI fraud could reshape the future of synthetic identity fraud - The growing risks surrounding synthetic agents fraud and autonomous digital identities - Why human in the loop AI remains critical for fraud prevention - Whether AI should investigate alerts or focus on SAR automation - The future role of fraud analysts in an AI-driven industry - Why check fraud continues to frustrate fraud professionals - The value of networking, mentorship, and industry collaboration ## **You should listen to this episode if you:** - Lead a fraud prevention, investigations, risk, or financial crimes team and want to hear how other practitioners are thinking about agentic AI fraud and the future of the industry. - Are exploring how AI in fraud, machine learning fraud detection, and fraud detection automation can improve operations without losing the value of human expertise. - Want a practical discussion on synthetic identity fraud, synthetic agents fraud, and the next generation fraud threats that financial institutions should be preparing for. - Are evaluating where human in the loop AI, AI fraud alert triage, AI writing SARs, and SAR automation fit into your fraud program—and where human judgment should remain at the center. - Enjoy candid conversations between experienced fraud professionals on leadership, analyst development, fraud education, and the real challenges shaping modern fraud prevention.