When is it right to break the rules?

Let's turn to one of the subjects I'm really keen to explore with you today.

It is about rule breaking.

So tell us a little bit about your work around this, this issue of rule breaking and what you have found.

Okay.

Well, I come to the conclusion from looking at numerous case studies that the rules are are different depending on the nature of the event that we're looking at.

So there's three typically types of event that you could encounter.

The first is an emergency situation.

An emergency situation is a situation where the rules work.

And the rules should be enforced and the rules should be put into practice.

So something like a fire drill or something like that? Like a fire drill?

Yeah.

Basically, the emergency services practice endless routines based on emergency events.

So if this happens, this is the response pattern.

This is how we do it.

This is how we put on the breathing apparatus.

This is how we go into the building.

This is how we do a left-hand search or a right-hand search.

And there are various... ways in which they train, and they train relentlessly so they can do these things almost faultlessly.

In a similar way, if you were to go to the police, you would find that if you wanted to move a crowd of people from one place to another, the police are very skillful and very highly trained at doing this.

They're used to dealing with football crowds, riots, political demonstrations.

or just crazies, who unfortunately they have to deal with too.

So all these emergency services, they have a number of well-rehearsed ways of doing things which fit emergencies.

And for emergencies, you don't want to break the rules.

You actually want to follow the rules.

You want to follow them and do it as quickly and as efficiently as possible.