It's interesting, isn't it? That heuristics, you know, human decision-making, that point of making that decision, that point when you're actually faced with it makes all the difference.

And how we react to those moments is still very much a black box.

Some of the experiences I've had both in and out of academia, have influenced me in that regard.

I mean, one is culture.

Having a strange Polish name, and my mother was Greek and born in England, it made me very aware of cultures and how cultures affect our thinking from a very early age.

Certainly, in terms of rules, we train people to follow the rules.

Now, If you're going to allow someone to break those rules, you then have to take account of the fact that they may break the rules and have a bad outcome.

Have you got any pearls of foresight that you would like to offer the profession, people out there that are perhaps training to be crisis or emergency leaders or in business continuity or in business, any sort of pearls of wisdom from your experience within the industry, the profession that you would like to share with us?