Whole-Person Care: Unifying Behavioral Health and Social Care with Jaffer Traish, Chief Operating Officer at findhelp

Wow, those numbers are just really astounding.

I mean, for our listeners who aren't on video, you can't see, but literally-- oh, maybe it's 'cause either lack of video or too much Botox, but my eyebrows are, like, to my hairline as I'm hearing Jaffer talk about these stats.

It's really asinine that here we are in twenty twenty-six with the kind of crises we have and still this lack of access to care.

I'm curious, though, FindHelp's approach to this issue is bringing together a single place to finding social care and behavioral health.

Now, why is that important that care teams have this single spot for finding both social care and behavioral health?

Social needs and behavioral health needs have been tightly intertwined for the same people and for clinicians for as long as there's been those challenges.

If we can put them into the same workflow for a helper or for a person in need, we can remove a lot of friction.

A good example is in Medicare Advantage.

Roughly one in four enrollees had a mental illness diagnosis and at least one health-related social need.

So people are not experiencing these challenges in isolation, and they impact each other.

Social vulnerability is associated with a higher prevalence of certain mental health and substance use disorders and, in some cases, even lower treatment rates.

And conversely, untreated behavioral health can make it harder to maintain housing, employment, or even food security.

So imagine if you have to find these services entirely separately.

You're logging into different platforms.

You lose context as a navigator or a social worker helping someone.

The follow-up, the close-up tracking of did someone show up to an appointment becomes fragmented.

Each of those steps makes it harder to really not only serve someone but then prove the work that you're doing is valuable.

Probably many of your listeners are aware of Medicaid waivers and initiatives like CalAIM in California or ACOs, accountable care organizations, that are serving behavioral health, and they're developing models to serve people with these services together, which is really a whole person care approach.

So a website where you can just download a file with names and phone numbers of therapists, that's existed for a long time.

We've got to move past this and into the digital age.

We just happen to call it One Search, All Services.

So that's part of the work that we're doing to bring these services together.

One Search, All Services.

Love it.

And I might have jumped the gun earlier.