Oct 5, 2026 · 48 min · 14 segments
YouTube Description What if the key to better restaurant performance isn’t asking hourly employees to “think like owners,” but actually **paying them like owners?** In this episode of the **ChatGTM…
Um, Peter, thinking about tech companies, you know, a lot of our audience are, are, are, are brand or companies that are selling technology in their restaurants and retail and other hospitality outlets.
And I think you have an interesting perspective that people could learn from, which is, you know, you've been a franchisee and an executive responsible for hundreds of restaurants and now founder building technology
What do technology companies consistently misunderstand about the people actually running restaurants? Because you've been sold to so heavily, so much, until you stepped onto this side of the fence.
What advice could you give to those people that just keep knocking on these doors, blasting emails, and just, let me show you something.
That's how you can, you can, you can make that a, uh, an ink tank, a t-shirt there.
Yeah.
But, uh,
I think it was just because their tech works doesn't mean it works, that you can work it.
Because the reality is, like, I've had guys that show me dashboards and they're like, you'll be able to see everything here.
It's like, I don't have a person to put in front of this to tease out what I need from it.
I have no doubt that it works, but it's going to sit there gathering dust because, man, we are just trying to make sandwiches and get people out the door.
And that's where I think a lot of the tech guys are a little too sophisticated.
when it comes to the nuts and bolts that it requires to run an actual restaurant.
And I think a lot of tech guys would get a lot further with their products if they would spend time in restaurants, in the operations and say, here's how I think we could tweak our product to work better for what's actually happening here instead of just saying, here's another $100 a month solution.
Because it's like, restaurants were thin margins before technology even existed.
When we were just running Casio cash registers, it was still thin margins back then, and now we've got to have every type platform under the sun.
Um, Peter, thinking about tech companies, you know, a lot of our audience are, are, are, are brand or companies that are selling technology in their restaurants and retail and other hospitality outlets.
And I think you have an interesting perspective that people could learn from, which is, you know, you've been a franchisee and an executive responsible for hundreds of restaurants and now founder building technology
What do technology companies consistently misunderstand about the people actually running restaurants? Because you've been sold to so heavily, so much, until you stepped onto this side of the fence.
What advice could you give to those people that just keep knocking on these doors, blasting emails, and just, let me show you something.
That's how you can, you can, you can make that a, uh, an ink tank, a t-shirt there.
Yeah.
But, uh,
I think it was just because their tech works doesn't mean it works, that you can work it.
Because the reality is, like, I've had guys that show me dashboards and they're like, you'll be able to see everything here.
It's like, I don't have a person to put in front of this to tease out what I need from it.
I have no doubt that it works, but it's going to sit there gathering dust because, man, we are just trying to make sandwiches and get people out the door.
And that's where I think a lot of the tech guys are a little too sophisticated.
when it comes to the nuts and bolts that it requires to run an actual restaurant.
And I think a lot of tech guys would get a lot further with their products if they would spend time in restaurants, in the operations and say, here's how I think we could tweak our product to work better for what's actually happening here instead of just saying, here's another $100 a month solution.
Because it's like, restaurants were thin margins before technology even existed.
When we were just running Casio cash registers, it was still thin margins back then, and now we've got to have every type platform under the sun.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.
