Change Management Review Podcast
Aug 24, 2026 · 39 min · 11 segments
What do employees actually need to adapt during organizational change? Theresa Moulton speaks with Michael J. López about a national study of 1,000 U.S. workers that found zero overlap between the…
Michael J. LopezGuest
Theresa MoultonHost
And it reminded me, as you were talking about it, of the fact that we're all about the human side of change, but some of the things that we do aren't really human.
The ability of the organization to measure the volume of activity as a proxy for real change.
And we know that the human experience of change is number one, it's not linear.
And so it's hard to say just because we all went through the same training that we're now all in the same place.
We take a group of personas and we take middle managers and we pretend that this group of 500 people, maybe across a several thousand person company, that if we give them the same experience, they'll be in the same spot.
Although with AI now, we have a chance to really do some customization in ways that I think are cool.
But it's also not enough to say, hey, we gave everyone the same experience.
Let's move on to the next phase because we just know that that's not true for how real humans actually work.
And that's a lever for change professionals to kind of address some of what you're talking about.
And it reminded me, as you were talking about it, of the fact that we're all about the human side of change, but some of the things that we do aren't really human.
The ability of the organization to measure the volume of activity as a proxy for real change.
And we know that the human experience of change is number one, it's not linear.
And so it's hard to say just because we all went through the same training that we're now all in the same place.
We take a group of personas and we take middle managers and we pretend that this group of 500 people, maybe across a several thousand person company, that if we give them the same experience, they'll be in the same spot.
Although with AI now, we have a chance to really do some customization in ways that I think are cool.
But it's also not enough to say, hey, we gave everyone the same experience.
Let's move on to the next phase because we just know that that's not true for how real humans actually work.
And that's a lever for change professionals to kind of address some of what you're talking about.
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