TAKEAWAY - AI Inherits the Business Choices You Never Made with David Krauza

All right, Tim, takeaway time.

Let's do our takeaways.

So we started off with, David, unpack this.

AI doesn't create your problems.

It inherits the business choices you never made and the results nobody owns.

And so we started to dive into it with, you know, you really were saying, hey, you got to understand what is the business trying to accomplish? And the business has to do a better job of communicating what it's trying to accomplish, right? So it's kind of both sides of it.

The goals and the strategy of what the business is set out to do.

And maybe when we don't understand that, we start launching into these technical initiatives and there should be a discovery journey.

I made kind of a comment that maybe sometimes it's more of a delivery journey, but there should be this discovery journey of like, hey, what are we trying to do? um and uh you know there's always going to be these checkpoints along the way when you do these things where it's like oh somebody should made a have made a decision decision about x or somebody should have defined y uh and that would have really helped us and ideally it's not the you know the team that's doing the delivery making bad assumptions and juan you you talked a little bit about assumptions and and the problems there And then we asked you about some scenarios.

You mentioned definitions.

I think you're using the same word and the same terminology, but they're actually talking about slightly different things.

Finance versus sales on the definition of revenue.

Data people not asking follow-up questions when being asked to do things.

You mentioned being in a meeting where you were reviewing what the team was doing when they said like, oh, I fixed this pipeline.

We rolled out these enhancements.

And it just continues to be kind of I think one of the big takeaways is this output trap,

right?

Where a lot of us get pulled into deliver, deliver, deliver, deliver.

That's getting even more intense as the pressures and the opportunities of AI really kick in.

And we need to value the understanding.

And you mentioned, hey, we got to think more like product owners.

And you called out to our other episode that Bethany from Cap One spoke about.

And they have a great kind of culture around data product management.

And think about the experience of the consumer and what are you being evaluated on? This is the kind of mindset that's really going to help you talk to the business.

Don't just be a ticket taker.