The Technology of Speed: How Simplified Technology can Streamline Operations

often technology doesn't put the customer first.

And that it's such a critical part.

And I don't mean to be hounding that point, but if we start thinking business first and customer second, right? You're creating a friction point.

You're creating a bottleneck.

for your customers.

If you can get rid of that bottleneck, if you can speed throughput, if you can do some of those other things and then use technology on the backside to connect different pieces, that's one of the other things is there's no reason you can't have a frictionless customer experience and at the same time get good data insights and have a CRM and have marketing and have all these other things.

They existed certainly in the restaurant industry, all over the place, right? It's ubiquitous.

Everywhere you go in your life, you're gonna see that.

And so being able to do that in what should be and what strives to be a really easy experience.

You go through, like as a customer, I go through an express wash like that's what I want.

I want it to be seen.

I want to sit in my car and I want to look at Instagram for 30 seconds while I get rolled through and then pop out around and go.

So we're already doing it in the car wash industry from an operational standpoint.

Why can't the technology catch up to be there? And that's where Genrev comes in.

often technology doesn't put the customer first.

And that it's such a critical part.

And I don't mean to be hounding that point, but if we start thinking business first and customer second, right? You're creating a friction point.

You're creating a bottleneck.

for your customers.

If you can get rid of that bottleneck, if you can speed throughput, if you can do some of those other things and then use technology on the backside to connect different pieces, that's one of the other things is there's no reason you can't have a frictionless customer experience and at the same time get good data insights and have a CRM and have marketing and have all these other things.

They existed certainly in the restaurant industry, all over the place, right? It's ubiquitous.

Everywhere you go in your life, you're gonna see that.

And so being able to do that in what should be and what strives to be a really easy experience.

You go through, like as a customer, I go through an express wash like that's what I want.

I want it to be seen.

I want to sit in my car and I want to look at Instagram for 30 seconds while I get rolled through and then pop out around and go.

So we're already doing it in the car wash industry from an operational standpoint.

Why can't the technology catch up to be there? And that's where Genrev comes in.