Oct 13, 2026 · 57 min · 10 segments
We've all talked enough about KPIs, dashboards, and process. But the part almost no one in home services trains is the one that decides whether your people can actually execute under pressure: their…
Collin HendersonGuestChad PetermanHostI kind of want to hit on this because I know that there's probably listeners out there that are like, yeah, sure.
Like my technicians are hydrating, they're, you know, getting enough sleep, they're doing all of these things.
Take me back to, you know, you said, you know, whether it was a football or in sales at your first company, you're struggling.
Like, what have you learned since then was actually going on? Like, what was going on in your head that led to that kind of like, you know, breakdown, panic attack type
I was so worried about what are people thinking? What if I fail? And mindset, Chad, by definition, is a conditioned set of beliefs that drive behavior.
And I was conditioning reliving past mistakes, past drops, or reliving when I failed with this account, when I stuttered in front of peers, when I did a role play and I bombed.
I was conditioning those bad moments And pain that's not properly processed gets projected.
And when I was running routes, I would be visualizing, you know, don't drop it.
What would happen if I drop it? And then everybody in the stands is on national television and you know, there's all the radio and just telling lies about what I didn't want.
So if you're golfing and you're saying, don't slice it, what are you kind of commanding your brain to do? It's visualizing and seeing and feeling an outcome or an experience you don't want.
I used to stutter, I had a bad experience in sixth grade when I was reading out loud and I didn't really work on that experience.
I was reading out loud, I got stuck on a few words and I was in a new school and just trauma.
Our brain's not shaped by good things, it's shaped by what I call trauma, drama, daddy and mama.
I kind of want to hit on this because I know that there's probably listeners out there that are like, yeah, sure.
Like my technicians are hydrating, they're, you know, getting enough sleep, they're doing all of these things.
Take me back to, you know, you said, you know, whether it was a football or in sales at your first company, you're struggling.
Like, what have you learned since then was actually going on? Like, what was going on in your head that led to that kind of like, you know, breakdown, panic attack type
I was so worried about what are people thinking? What if I fail? And mindset, Chad, by definition, is a conditioned set of beliefs that drive behavior.
And I was conditioning reliving past mistakes, past drops, or reliving when I failed with this account, when I stuttered in front of peers, when I did a role play and I bombed.
I was conditioning those bad moments And pain that's not properly processed gets projected.
And when I was running routes, I would be visualizing, you know, don't drop it.
What would happen if I drop it? And then everybody in the stands is on national television and you know, there's all the radio and just telling lies about what I didn't want.
So if you're golfing and you're saying, don't slice it, what are you kind of commanding your brain to do? It's visualizing and seeing and feeling an outcome or an experience you don't want.
I used to stutter, I had a bad experience in sixth grade when I was reading out loud and I didn't really work on that experience.
I was reading out loud, I got stuck on a few words and I was in a new school and just trauma.
Our brain's not shaped by good things, it's shaped by what I call trauma, drama, daddy and mama.
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