We may track up to 10, but we believe in five per engagement, right? Top line revenue is always a consideration.
If you are not driving top line revenue as a consultant, as a coach in contributing to that, then you're not doing your job.
So those five KPIs per engagement are something that we align on with clients in the beginning and we track it on a weekly, monthly, quarterly basis.
It may be positive and forward movement of projects and clients and engagements.
Satisfaction of clients and customers, if you're customer facing, what is your customer satisfaction rate and things like that.
The other thing that we ask them, Jess, too, our team, every 90 days, we do quarterly reviews.
How committed is your team to the business and contributing? And so I think it's really important to get a sense of where they are every 90 days, a temperature check, if you will.
So before COVID, this is how we decided to run the company so I could hire the best people.
I've had onsite teams, dispersed teams, and then I've also been in hybrid situation.
I will tell you what, they take a different mindset and they take a different kind of commitment.
We may track up to 10, but we believe in five per engagement, right? Top line revenue is always a consideration.
If you are not driving top line revenue as a consultant, as a coach in contributing to that, then you're not doing your job.
So those five KPIs per engagement are something that we align on with clients in the beginning and we track it on a weekly, monthly, quarterly basis.
It may be positive and forward movement of projects and clients and engagements.
Satisfaction of clients and customers, if you're customer facing, what is your customer satisfaction rate and things like that.
The other thing that we ask them, Jess, too, our team, every 90 days, we do quarterly reviews.
How committed is your team to the business and contributing? And so I think it's really important to get a sense of where they are every 90 days, a temperature check, if you will.
So before COVID, this is how we decided to run the company so I could hire the best people.
I've had onsite teams, dispersed teams, and then I've also been in hybrid situation.
I will tell you what, they take a different mindset and they take a different kind of commitment.
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