Fixable: Kelli - "How do I deal with a communication breakdown?"

I love the diagnosis that when you're given a great personality and somebody with great social competence, this isn't an issue, right? So the issue is when the physicians don't have either the personality and or the social competence.

So I love the narrowing down there and what do you do? So what we just heard is something you can do by giving a secret memo to the doctors, like telling the doctors what to do.

I want to look at it from what can you do.

So it doesn't require telling someone else, but what might you do? And here's what comes to mind to me.

How might you welcome them? So, you know, I mean...

a sign like, welcome.

Francis.

Welcome, Francis, on your first day on the floor.

We're thrilled to have you.

So instead of relying on their noticing our humanity, we're going to notice their humanity.

I love the whole structure, but my mind, and you can say which one is better, my mind is what can you do with superior personality and social competence? And this is talking from someone who's on the inferior personality and social competence side.

And so that would be the only thing I would add to it.

And my wife loves a good competition.

So she's gonna frame this- I'm gonna wanna know which one you like.

She's gonna frame this as an either or.

But I think there's actually quite a beautiful blend where you're still accomplishing this goal of creating the space for our shared humanity.

You're just doing it in this beautiful form where you have total control.

This is a nurse-driven initiative, and it's really centering and celebrating the physicians.

And I loved your example, Frances, and these are small things that I'm hearing you propose.

Totally small, just small bits of welcoming.

Bits of welcoming, like, let me show you around the floor.

Like, you know, making that a meaningful moment, adding a little bit of time and space and joy to that moment.

I love that.

Yeah.

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