Jul 20, 2026 · 27 min · 11 segments
Dig out those competency binders, #CleanFreaks! On this episode of Beyond Clean, Bobby Parker and co-host Jason Minutillo welcome Jeremy Bernier to discuss what it really takes to bring a competency…
Bobby ParkerHost
Jeremy BernierGuest
Jason MinutilloHost
And, uh, Jason, this was a, an interesting episode for us to think about when we're talking about competencies for the full season, some of the ways that maybe we can leverage and take advantage of technology to he- to help competency season not be so painful.
Uh, one of the things I appreciated about what Jeremy said, uh, though, was that, um, just digitizing your current competencies does not make the pain go away.
Uh, in fact, it, it very well may make it worse, uh, if you just have, you know, s-something to, to digitally check off, and then the competencies are done, and you're not really looking into it.
Like, I really appreciated the degree that, uh, he wanted to make sure there were good SOPs in place, that you were, uh, observing the work that was actually happening in the department, and that the technology was actually pushing him to do that piece of it better, the, the hands-on competency side of the work, rather than, you know, taking the teeth out of competencies and just turning it into a checkbox.
I mean, again, w- he really highlighted, and, and I wanna highlight, he talked about you have to get into your department.
So you have to trust that the team is doing what they're supposed to be doing.
They're giving you feedback on what their operations are, and then you're verifying, again, through competency, what that looks like.
He's just digitized it I do appreciate that he also talked about, um, again, you know, having those digital competencies, and something that, you know, I think everybody needs to be looking at is how do you go about doing that? And, you know, again, he talked about, uh, the, the early stages of pick one, move forward.
I know our region, we're doing, you know, a regional learn [clears throat] with, you know, standardized regional competencies, but then the ask of our teams at the local level is to have standard operating procedures that are called out in those specific competencies.
And again, now those leaders have to go in, trust, and verify that they're doing the operations.
So in, in your situation, because you're over a region, you've got some that are being deployed, like, through that kind of learn module system f- at the regional level, and then facilities maybe using the pen and paper to, uh, to knock out, like, the facility-specific competencies?
So we've got the, uh, regional competencies that, you know, again, are high level, you know, decon, prep and pack, assembly, high level disinfection, right? But then it's going into each facility has those pen and paper processes.
Again, what is the standard operating procedure for decontamination receipt? What is the standard operation procedure for a borescope in the assembly process? And it's going to be different for each facility.
That's where I think the next phase for us in our region is going to be that digitization of those standard operating procedures.
That's probably more paperwork than you want to see, Jason, but that would be kind of cool, like, to have [laughs] to have at your fingertips, like, all the check boxes for all the facilities, like, where are all my technicians at? That would be cool.
And, uh, Jason, this was a, an interesting episode for us to think about when we're talking about competencies for the full season, some of the ways that maybe we can leverage and take advantage of technology to he- to help competency season not be so painful.
Uh, one of the things I appreciated about what Jeremy said, uh, though, was that, um, just digitizing your current competencies does not make the pain go away.
Uh, in fact, it, it very well may make it worse, uh, if you just have, you know, s-something to, to digitally check off, and then the competencies are done, and you're not really looking into it.
Like, I really appreciated the degree that, uh, he wanted to make sure there were good SOPs in place, that you were, uh, observing the work that was actually happening in the department, and that the technology was actually pushing him to do that piece of it better, the, the hands-on competency side of the work, rather than, you know, taking the teeth out of competencies and just turning it into a checkbox.
I mean, again, w- he really highlighted, and, and I wanna highlight, he talked about you have to get into your department.
So you have to trust that the team is doing what they're supposed to be doing.
They're giving you feedback on what their operations are, and then you're verifying, again, through competency, what that looks like.
He's just digitized it I do appreciate that he also talked about, um, again, you know, having those digital competencies, and something that, you know, I think everybody needs to be looking at is how do you go about doing that? And, you know, again, he talked about, uh, the, the early stages of pick one, move forward.
I know our region, we're doing, you know, a regional learn [clears throat] with, you know, standardized regional competencies, but then the ask of our teams at the local level is to have standard operating procedures that are called out in those specific competencies.
And again, now those leaders have to go in, trust, and verify that they're doing the operations.
So in, in your situation, because you're over a region, you've got some that are being deployed, like, through that kind of learn module system f- at the regional level, and then facilities maybe using the pen and paper to, uh, to knock out, like, the facility-specific competencies?
So we've got the, uh, regional competencies that, you know, again, are high level, you know, decon, prep and pack, assembly, high level disinfection, right? But then it's going into each facility has those pen and paper processes.
Again, what is the standard operating procedure for decontamination receipt? What is the standard operation procedure for a borescope in the assembly process? And it's going to be different for each facility.
That's where I think the next phase for us in our region is going to be that digitization of those standard operating procedures.
That's probably more paperwork than you want to see, Jason, but that would be kind of cool, like, to have [laughs] to have at your fingertips, like, all the check boxes for all the facilities, like, where are all my technicians at? That would be cool.
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