Art of Dental Finance and Management
Jun 3, 2026 · 1 hr 3 min · 13 segments
Dental insurance is no longer a simple benefit you explain at the front desk. It has become one of the most complex and frustrating parts of running a dental practice, and if you are not paying close…
Art WiedermanHost
We know that it's just getting harder and harder and harder to deal with this stuff.
I love that you asked this question because when you talk to providers and when you talk to carriers, it's kind of assumed that we're doing the right thing for the patient.
The prevailing thought is, "Insurance sucks, and dentists are very expensive.
They can never get the bills right." And so I take that really seriously, that last thing I said, they never get the bills right, and that reflects on both the carriers and the providers.
I mean, how often would you and I go to fights, to go watch the fights, if the pricing was, you know, $100 walking up, and then when we got there, "Oh, surprise, it's $400"? We just wouldn't do it anymore, right?
But, but here's the thing is patients, you know, so many people are on a fixed income, or they have to plan.
They've got kids, you know, all that kind of thing, and when we send them a bill for an extra $300, they're mad at everyone.
I feel like we've lost sight of the patient's in- patient's loyalty, patient's trust.
It's so fragile, and I, I feel like we really need to get that back as an industry.

I've always said w- when I talk to my clients as a CPA and I do my lectures, I always say that in their heads, patients think, "Oh, I walk into a medical provider office.

We know that it's just getting harder and harder and harder to deal with this stuff.
I love that you asked this question because when you talk to providers and when you talk to carriers, it's kind of assumed that we're doing the right thing for the patient.
The prevailing thought is, "Insurance sucks, and dentists are very expensive.
They can never get the bills right." And so I take that really seriously, that last thing I said, they never get the bills right, and that reflects on both the carriers and the providers.
I mean, how often would you and I go to fights, to go watch the fights, if the pricing was, you know, $100 walking up, and then when we got there, "Oh, surprise, it's $400"? We just wouldn't do it anymore, right?
But, but here's the thing is patients, you know, so many people are on a fixed income, or they have to plan.
They've got kids, you know, all that kind of thing, and when we send them a bill for an extra $300, they're mad at everyone.
I feel like we've lost sight of the patient's in- patient's loyalty, patient's trust.
It's so fragile, and I, I feel like we really need to get that back as an industry.

I've always said w- when I talk to my clients as a CPA and I do my lectures, I always say that in their heads, patients think, "Oh, I walk into a medical provider office.
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