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901 Bagby: Inside The Mayor's Office
Oct 17, 2026 · 45 min · 9 segments
Angel Ponce was sitting in a hospital wheelchair — a few stories up at Memorial Hermann — watching pedestrians jump curbs and board buses below, and feeling like he no longer belonged in that world…
Angel Ponce was sitting in a hospital wheelchair — a few stories up at Memorial Hermann — watching pedestrians jump curbs and board buses below, and feeling like he no longer belonged in that world. In this episode, he tells Owen Conflenti how that moment eventually led him to run the City of Houston's Mayor's Office for People with Disabilities — and what he's building so no one in Houston has to feel that way again. Angel walks Owen through what MOPD actually does for Houston's 215,000-plus residents living with disabilities: leading Phase 1 of the city's ADA Self-Evaluation and Transition Plan (launched 2024), serving as formal advocate to the Mayor, City Council, and department directors, and pushing the city's definition of accessibility well past ramps and sidewalks. A Department of Justice rule requires local governments serving 50,000 or more residents to meet digital accessibility standards by April 26, 2027 — Houston started the work early, but Angel is candid about how much remains. He covers what that means in practice: alt text on every image, keyboard-navigable websites, screen-reader-compatible PDFs. His framing is direct: access to information is as fundamental as access to a building. The conversation also covers MOPD's community partnerships (METROLift, Disability Rights Texas, TIRR Memorial Hermann, AARP), how residents can report inaccessible sidewalks through the Pedestrian Accessibility Review Program by calling 832-394-0814 or through 311, Angel's own experience going without power for more than 10 days after Hurricane Beryl, October's NDEAM job fair that drew 300-plus attendees and 30-plus actively hiring employers, and a concrete challenge to every employer in the city: stop waiting for awareness month — build accessibility into the interview process from the first step, not after the elevator is already broken. Thanks for listening! **New episodes from inside Houston City Hall, featuring candid conversations about the issues, decisions, and leadership shaping the future of Houston.** **Connect with Mayor John Whitmire and the Mayor’s Office:** - Instagram: @houstonmayor - X: @HouMayor - Website: https://www.houstontx.gov/mayor/ **Follow the show for more conversations from inside the Mayor’s Office.**
Angel Ponce was sitting in a hospital wheelchair — a few stories up at Memorial Hermann — watching pedestrians jump curbs and board buses below, and feeling like he no longer belonged in that world…
You want to keep everybody in check, but then when they need your help, they want to lean on you, right? So when the mayor comes to you and he says, Angel, you're in charge, I want to keep you in charge, what are some of those priorities that the mayor's asked of you with this office? I hope that he
So one of our priorities is that not just what I mentioned, our ADA plan, but ensuring that our directors, our leaders in the city have a plan for accessibility.
And so one of the things that we're doing to ensure that we're meeting that is providing educational workshops, and as well with our communication strategy, our accessible communication strategy, is to let our community members know what is MOPD up to? What are we doing in the community? not just live in a silo, but like show it on social media, send out newsletters, letting our community members not just know what resources are available to them, but what we are doing transparency-wise so that they know that we're working for them.
And to that end, the kind of work I think people think of someone with disabilities, it's a handrail somewhere or it's a ramp.
But to your earlier point, there's so many other aspects of life with disability that maybe the average person doesn't think about.
So oftentimes when we think about a disability barrier, we think about a ramp or a sidewalk that's inaccessible, or maybe there isn't a ramp available to a building.
And that's thinking about in a more physical way, right? But we oftentimes miss what we call the non-apparent or the invisible disabilities.
So we've been tasked to ensuring that when we are holding a press conference, that we have an American Sign Language interpreter available to ensure that everybody, including people that are deaf or hard of hearing, get the same information, right? ensuring that our public meetings have captioning for those folks that need it, or ensuring that an event that is hosted by the city has a sensory-friendly space for those folks that need to get away from the large crowds or the loud noises or the intense lighting so that so that they can also enjoy those city events.
And I think another one that people often, maybe they don't know, digital, right? I mean, websites and people maybe with sight problems or vision problems,
Recently, the Department of Justice has put out a new rule for digital accessibility.
But I like to say that the city of Houston, we started a long time ago, even before this rule became policy.
This rule says that entities, local government entities with 50,000 or more residents must meet a digital accessibility deadline by April 26th of 2027.
We actually are bringing in a consultant that worked with us on our right of way to provide recommendations and a path of digital accessibility to not just our hits department, but to our procurement process.
And when we think about, OK, well, what does that mean? That's ensuring that not just we have ramps available, but that our websites are accessible, meaning that our images have alt text so that folks that are using screen readers know what the image is, that the website itself is produced in a way that a person that is using a keyboard to maneuver through the screen through the website can follow along accordingly.
And as well as PDF forms or Word documents that have any information for the public that it's screen reader friendly.
That's to say that it's not just about a facility or ramp or sidewalk being accessible, but access to information is equally important.
And so having a digital platform that is accessible to the community ensures and tells our constituents that we are doing what we need to do to ensure that they have the information that everybody else has as well.
You want to keep everybody in check, but then when they need your help, they want to lean on you, right? So when the mayor comes to you and he says, Angel, you're in charge, I want to keep you in charge, what are some of those priorities that the mayor's asked of you with this office? I hope that he
So one of our priorities is that not just what I mentioned, our ADA plan, but ensuring that our directors, our leaders in the city have a plan for accessibility.
And so one of the things that we're doing to ensure that we're meeting that is providing educational workshops, and as well with our communication strategy, our accessible communication strategy, is to let our community members know what is MOPD up to? What are we doing in the community? not just live in a silo, but like show it on social media, send out newsletters, letting our community members not just know what resources are available to them, but what we are doing transparency-wise so that they know that we're working for them.
And to that end, the kind of work I think people think of someone with disabilities, it's a handrail somewhere or it's a ramp.
But to your earlier point, there's so many other aspects of life with disability that maybe the average person doesn't think about.
So oftentimes when we think about a disability barrier, we think about a ramp or a sidewalk that's inaccessible, or maybe there isn't a ramp available to a building.
And that's thinking about in a more physical way, right? But we oftentimes miss what we call the non-apparent or the invisible disabilities.
So we've been tasked to ensuring that when we are holding a press conference, that we have an American Sign Language interpreter available to ensure that everybody, including people that are deaf or hard of hearing, get the same information, right? ensuring that our public meetings have captioning for those folks that need it, or ensuring that an event that is hosted by the city has a sensory-friendly space for those folks that need to get away from the large crowds or the loud noises or the intense lighting so that so that they can also enjoy those city events.
And I think another one that people often, maybe they don't know, digital, right? I mean, websites and people maybe with sight problems or vision problems,
Recently, the Department of Justice has put out a new rule for digital accessibility.
But I like to say that the city of Houston, we started a long time ago, even before this rule became policy.
This rule says that entities, local government entities with 50,000 or more residents must meet a digital accessibility deadline by April 26th of 2027.
We actually are bringing in a consultant that worked with us on our right of way to provide recommendations and a path of digital accessibility to not just our hits department, but to our procurement process.
And when we think about, OK, well, what does that mean? That's ensuring that not just we have ramps available, but that our websites are accessible, meaning that our images have alt text so that folks that are using screen readers know what the image is, that the website itself is produced in a way that a person that is using a keyboard to maneuver through the screen through the website can follow along accordingly.
And as well as PDF forms or Word documents that have any information for the public that it's screen reader friendly.
That's to say that it's not just about a facility or ramp or sidewalk being accessible, but access to information is equally important.
And so having a digital platform that is accessible to the community ensures and tells our constituents that we are doing what we need to do to ensure that they have the information that everybody else has as well.
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