Oct 15, 2026 · 18 min · 7 segments
Masterclass: Reading the room What if the key to connecting with groups - whether its for facilitation influencing or leading —isn’t about having all the answers. But is actually reading the room?…
Andry McFarlaneHostRachael PalmerHost
Um, first of all, I've been, uh, working with Queen Mary University of London, and we've been doing an engaging and influencing program, um, with their staff and their managers.

And, and then also, I've been, over the years, working with, uh, University of the West of England, uh, supporting their staff to support their learners.

And we've been working on emotional intelligence, which is a program I do i- in various different places.

And, um, I'm really fascinated with the idea in both of those programs about, uh, reading the room.

Like, that a skill to learn to influence people and a skill of emotional intelligence is to learn to read the room.

It's not something that some people have and some people don't, and others can't learn.

And I think it's a combination of observation, listening, but also, like, sense checking, like seeing what you sense in you in that room.

And so drawing on all of those skills, um, I've been really exploring, like, making that a practical tool.

So one of the tools that we put into those programs is that you go into a space in the organization where you don't know the people.

Right? It might be the cafeteria, it might be, um, like a learning resources center, and you sit quietly, and you learn to read the room.

You watch, you listen, you observe, you sense check, and you come back, and you really bring those observations back into the training room and talk about them.

And you do this work with a peer, right? So you can kind of reality check with each other-

So that's what's been on my mind, is like taking things that some people think are not learnable skills and identifying how we can learn them.
So the other half of my master's was actually applied anthropology, and that's very-

Um, first of all, I've been, uh, working with Queen Mary University of London, and we've been doing an engaging and influencing program, um, with their staff and their managers.

And, and then also, I've been, over the years, working with, uh, University of the West of England, uh, supporting their staff to support their learners.

And we've been working on emotional intelligence, which is a program I do i- in various different places.

And, um, I'm really fascinated with the idea in both of those programs about, uh, reading the room.

Like, that a skill to learn to influence people and a skill of emotional intelligence is to learn to read the room.

It's not something that some people have and some people don't, and others can't learn.

And I think it's a combination of observation, listening, but also, like, sense checking, like seeing what you sense in you in that room.

And so drawing on all of those skills, um, I've been really exploring, like, making that a practical tool.

So one of the tools that we put into those programs is that you go into a space in the organization where you don't know the people.

Right? It might be the cafeteria, it might be, um, like a learning resources center, and you sit quietly, and you learn to read the room.

You watch, you listen, you observe, you sense check, and you come back, and you really bring those observations back into the training room and talk about them.

And you do this work with a peer, right? So you can kind of reality check with each other-

So that's what's been on my mind, is like taking things that some people think are not learnable skills and identifying how we can learn them.
So the other half of my master's was actually applied anthropology, and that's very-
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