So we decided to create a leadership role and the person that we found was able to step right in, take over and really build an entire operating system for the intake process.

Some of our telephone people kept leaving and we kept having high turnovers.

Nicole went to one of the conferences.

She came back saying, why don't we hire Simone? That never occurred to me.

That's an excellent idea because Simone is my daughter.

So, you know, I didn't want to hire a family.

She hired me, so...

Warren, were you for that or against that, the non-attorney salesperson? How did you feel about it?