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Shane Leonard

Shane Leonard

Musician

Aug 16, 2026

21:10
[laughs] Or, or even an orangutan.
21:12
A silverback gorilla.
21:13
And most people say, you know, and, and I get it because I was there.
21:17
And, and when you're in active addiction, those things that you think are causing you to replicate that behavior, "Well, I had a terrible childhood." Well, you know, I had a terrible childhood, but I had a great childhood at the same time.
21:33
I had parents that loved me, and they were doing the best that they could.
21:36
And so how long was I gonna hang on to that? I was almost 40 years old when I got sober.
21:40
So for 10 of those 40 years, I chose to drink and destroy my marriage and, uh, inflict damage and everlasting pain on my children.
23:32
If someone is suspected of taking dangerous amounts of Benadryl, what should we do?
11:53
We need to be designing for something that's, that's, see, just a, you know, a sparkle in the eye almost sometimes.
11:58
Uh, the attitude there is then we talk about going wide and deep with this from a servicing standpoint and saying, "Hey, you know, you've got to have these data points, and you've got to ha- have a place to put data that-Doesn't originate in the system.
12:13
Um, whether it's information from your origination stuff, from your LOS, or whether it's from your dialer or your IVR, et cetera, and be able to get that in in a constructive, structured manner so it's usable.
12:24
That's skating where the puck is going, so to speak, and understanding that if you're going to create and, you know, one of our clients said it earlier, he said, "Wow, that's cool.
12:34
You just created copilot for a servicing system." Well, that only works to a certain extent if the data points are living somewhere else.
12:42
So for us, it was about, all right, if we're gonna actually employ this and use this effectively and make something that servicers can be excited about, then all that has to happen.
12:52
And that's what we set about to do.

18 MINS LATER

31:11
That's, that's the way I think about this.

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