
Ryan Gavin
EVP and Chief Marketing Officer at Slack (Salesforce), leading global growth and AI-powered enterprise transformation
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Aug 21, 2026
Building a Team of AI Marketing Agents with Ryan Gavin, CMO at Slack
33:24
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Ryan GavinGUEST
Um, so, uh, you know, to answer your question in terms of, like, how to set things up and tips and tricks, I obviously...

Ryan GavinGUEST
You know, we are really, really heavy, like, channels is the backbone for, for everything we do.

Ryan GavinGUEST
So, uh, if we're starting a, a, an effort, initiative, a project, a planning session, it all starts with a channel.
7 MINS LATER
Killing Vanity Metrics: How AI Just Blew Up The CMO Job | Next to Lead
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21:59

Ryan GavinGUEST
Listen, anyone who's ever spent any time with me knows that No marketer that works anywhere around me can own anything except for an outcome in the marketplace.

Ryan GavinGUEST
Like everyone has to be outcome oriented, whether it's growing share revenue, top line, bottom line.

Ryan GavinGUEST
But, you know, if you think particularly B2B marketing is most simplistic, its job is pretty simple.
17 MINS LATER

Ruth UmoHOST
So how are you collaborating with your chief product officer? What does that new relationship look like, particularly in the AI era?
Ep 818: AI Just Went Multiplayer. Slack Is Where It All Comes Together
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3:40Jordan WilsonHOST
And then what's Slackbot doing to try to turn the player from a single player game into a multiplayer agentic collaboration?

Ryan GavinGUEST
So I think, you know, first and foremost, uh, I'll, I'll kind of, let me touch on the multiplayer piece and then I'll kind of, I'll get into Slackbot a little bit.

Ryan GavinGUEST
You know, there's this interesting thing that's been happening that we've all experienced, like the, this explosion of intelligence tools that are now at our fingertips.

Ryan GavinGUEST
All of us have had our ChatGPT moments, had our Claude Cowork and Claude Code moments, and just, like, been blown away what these things can go do.

Ryan GavinGUEST
And, you know, organizations and enterprises are sprinting, in some cases spending unbelievable amounts of money to deploy these tools.
16 MINS LATER
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20:02Jordan WilsonHOST
And, you know, the Slack's parent company, Salesforce, has been a leader and one of the first big SaaS companies to say, "Hey, we're gonna really focus on headless, uh, in the future." So can you explain kind of this shift from maybe, you know, quote, unquote, "pushing people to go into Slack and use Slack," versus should we be just using the data from Slack in these other platforms? How do you begin to unpack that in kind of this more recent shift toward just working headlessly?
Ryan Gavin, Slack EVP & CMO on AI-Powered Enterprise Growth
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Ryan GavinGUEST
Um, if you just look at, uh, the adoption like inside of Salesforce alone, you can always kind of see how a product's gonna progress sometimes by looking at how quickly something gets adopted internally and grows and I've, I've got a bunch of little stories I could share.

Ryan GavinGUEST
But the, you know, for those who aren't aware, like, so Slack bot is this integrated personal agent right inside of Slack.
One Company Now Has More AI Agents Than Human Employees | Ryan Gavin of Slack
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Craig S. SmithHOST
I don't think I do, but that's what I was gonna ask, is, uh, is this now a Slackbot that will actually do things rather than remind you of things?

Ryan GavinGUEST
Okay, so at the end of this call, we're gonna get you, we're gonna get you hooked up, uh, on the latest thing, so we'll take that as an action.

Ryan GavinGUEST
It's kind of this playful character that, you know, gave you notifications and things like that, but, um, wasn't anything like a, a personal agent for work or a new assistant.
30 MINS LATER

