Um, you know, one thing I, I wanted to kinda ask the, ask the group, and thank you, guys, for, for coming, was what was, what was the biggest resistance when you guys started looking at the numbers as a team?

When I first started, um, the owner was asking specific questions about, um, KPIs.

What numbers were w- was he looking for? How was the dealership performing? And we started putting together these spreadsheets, taking, uh, financial sta- uh, statement data and keying it in, and then comparing that against all the stores that we had, um, and breaking it out into groups, and it was just very time-consuming.

What we were looking for was a platform, and what we started looking for was a, um, a platform that was online, and we looked at several.

Um, we ended up taking one, and that kinda transformed us from being 45 days in arrears on data and bringing it to what was yesterday.

Mm-hmm.

Um, back in the day, I would run an open repair order report in the morning, and I would transcribe from yesterday's open repair order report what was going on.

It would take me 45 minutes to an hour, and then I would go out and start asking the service advisors, "What's going on with this car? What's going on with that? Where are we going on..." Where, with CIT, with warranty claims-