First of all, Olivia, can you take me back to the origins of the app? Where did the idea come from?

Yeah.

So the idea actually came from kind of witnessing how, um, different organizations such as, you know, t- uh, airports, um, collect feedback quite quickly in real time.

So looking at, um, quick ways to get feedback is by, you know, selecting a, a red face, um, in the toilets or a g- a green face.

And people within my ward area, I was, um, working as a staff nurse at the time, um, they created something like that.

So they had these, like, pieces of paper with smiley faces that we all put into a box.

But what I found when moving up into more of a senior, uh, manager role is that feedback, um, didn't r-really allow me to do anything with it.

Mm

So what happened then?

Yeah, so it actually started with the thought around that communication.

How can we get people to speak up more that generally don't? And the way that we can capture feedback that I knew was things like in an airport where you press a button that best represents how you're feeling.

And we were like, well, how can we mimic that? And it actually started originally with smiley faces laminated and then put into a box.

But what we learned from that is that we're not actually knowing who's doing that.

So then the next best step was to put on paper, so someone would have to write their name on it, tick a face that best represents them, and then we'd put that into a box.

And I would, every morning, unlock that box, take all the piece of papers and put on a spreadsheet.

So in a nutshell, what does it do for staff colleagues? What does it do for management? And what might it do for the organizations that use it?