Well, how many billions of dollars has that cost us?

To answer the phone.

So I actually asked the same question quite a while ago, and it was particularly around star ratings.

And I just said, you know, we've got our scorecards and our trending and that we have to answer to or our audit tool.

You know, I'd love to see theirs as well, because then the other point is you talk about billions and millions of dollars, billions.

Technology, like where, when are we going to start funding technology? We've talked about all this money coming for improved platforms and we're still talking about a phone call.

You know, this is, this is the challenge and we're dealing with this in the phase we're in at the moment around starting again and submitting and getting to try all the tech platforms, both through the department and the commission.

What's your thoughts on care minutes?

Yeah

... or we can't build anymore.

And that is the hardest conversation for anybody to have.

I think you've seen me be a little bit bold of recent times about why is profit a dirty word.

We have to be running businesses that turn profit so that we can keep building.

Uh, and I think that's why people are frightened, because you almost, if you are becoming sustainable and profitable, you're almost scared to talk about it at times, because is it going to be frowned upon? You know, the way that that's often published in the media is the dirty private providers, yet you can have both.

You can have exceptional care and profit, and we've got an investor base that backs that.

Yeah.