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Joanne Frederick

Joanne Frederick

Oct 17, 2026

22:01
How do you, how do you challenge that?
22:04
We're doing that right now, actually, Travis.
22:06
Um, so I mean, I do that a lot.
22:08
I, I'm known as the disruptor, actually.
22:10
Um, so if I see a wall, I'm like, "We're going through that wall, so, you know, come along or watch.
22:16
Uh, your decision." But for example, right now, um, in the military health system, the TRICARE program, which is really the health plan, right, that provides, um, healthcare services to act- active duty service members, family members, and retirees, has been essentially the done the same way since 1992 when I started.
22:36
[laughs] Um, it's been a couple changes along the way, but by and large, the contracts and the way we deliver the service hasn't really changed in 34 years.
27:13
Yeah.
8:11
And when they've-- encounter these problems, do they know what to do? Is there anything that they can do?
8:17
Both systems are very complex.
8:18
Both the military health system and the VA health system obviously have their own healthcare facilities and physicians, nurses, et cetera, so both populations can receive their healthcare in the direct care system.
8:31
So that's either the military treatment facilities on the military health side or the veteran clinics and hospitals on the VA side.
8:37
The challenge is both of those sets of facilities don't have all of the staff and all of the capacity that they need in order to meet the demand for the healthcare services that the beneficiary populations need.
8:50
There's about nine million in each population, nine and a half million military members that need healthcare, and about nine million veterans access veteran healthcare.
8:59
So when those VA facilities or military facilities don't have the capacity or capability to treat the need of the patient, that person gets sent out into the community, and they see the providers that the rest of us use for our healthcare needs.

16 MINS LATER

25:29
That is amazing.
TravisHOST
22:01
How do you, how do you challenge that?
22:04
We're doing that right now, actually, Travis.
22:06
Um, so I mean, I do that a lot.
22:08
I, I'm known as the disruptor, actually.
22:10
Um, so if I see a wall, I'm like, "We're going through that wall." So you know, come along or watch, uh, your decision.
22:17
But for example, right now, um, in the military health system, the TRICARE program, which is really the health plan, right, that provides, um, healthcare services to act- active duty service members, family members, and retirees, has been essentially the done the same way since 1992 when I started.
22:36
[laughs] Um, it's been a couple changes along the way, but by and large, the contracts and the way we deliver the service hasn't really changed in 34 years.
TravisHOST
27:13
Yeah.

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