11:38And it, it actually goes on the heels- Of what you were just saying, belonging and sense of community, that translates to the people that work with you and for you.
11:49And as a good leader, you know, guest experience is something that we talk about in hospitality all the time.
11:55But I think that throughout our career we've started to see that it's also we're stewarding careers, and we've been around for a while, so that's important is the people who work with us, it's their work experience just as much as the guest experience.
12:10That, I think, is vital, vital to any place.
13:02... slightly different?
13:04Yes, I certainly do.