Aug 21, 2026 · 12 min · 9 segments
Your team’s mistakes are costing you money, time, and trust. But the real problem may not be your employees… Most law firm owners hire experienced people and assume they should already know what to…
I said, oh, have they been with you all five years as a paralegal? No, they were with somewhere else for three.
Oh, did you review the training modules they received during their previous hire? No.
Do you have a list of the training modules for the existing two years that they've been with you? Well, no, but they came to me fully trained.
Okay, so you just believe they should know how to do this as a five-year paralegal.
Is that the best way to build and scale a business? Is that the best way to create efficiencies and make sure there's no rework? Another story.
I had a client say to me, hey, I took your advice and I hired the tech manager.
I said, oh, have they been with you all five years as a paralegal? No, they were with somewhere else for three.
Oh, did you review the training modules they received during their previous hire? No.
Do you have a list of the training modules for the existing two years that they've been with you? Well, no, but they came to me fully trained.
Okay, so you just believe they should know how to do this as a five-year paralegal.
Is that the best way to build and scale a business? Is that the best way to create efficiencies and make sure there's no rework? Another story.
I had a client say to me, hey, I took your advice and I hired the tech manager.
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