Oct 12, 2026 · 1 hr 2 min · 12 segments
What happens when you stop waiting for someone else to create the career you want? In this episode, Claire and Ben are joined by Canadian dental hygienist, educator and practice owner Irene Iancu for…
So we have an iPad, and we have a appointment flow that I created, and it has seven different sections to it, and it's done in order.
So it's like section number one, medical history, and then a small blurb about why it's important.
And then we have photos, scan, oral cancer screening, periodontal mapping and charting, oral hygiene instruction, biofilm removal, and then treatment planning at the end.
We call it treatment planning, and that treatment planning could be something comprehensive or it could be something simple like, you know, we need 50 minutes to do a, a maintenance appointment.
They also know the information before they've come in 'cause our admin team has really good scripts that they read that, you know, all of these things are done for us to gather records, and the treatment plan happens at the end.
We also use voice-activated charting, which is great 'cause I can talk to the patient and it's listening in, and I'm not sitting there at my keyboard like-
Mm-hmm
... "Was it the mesial or the distal? I don't remember." And then it's, you know, it's our ...
I've just started using that.
Well, one of them's called Heidi.
And it has helped me an endless amount, because what I was finding is my, my notes template, for all it's formulaic, the information, it was just the same information, whereas it's a lot more bespoke.
It picks up on the conversations, the patient responses.
I can't imagine not using it now.
I'm like alm- I don't wanna say reliant on it, but I, I really do.
If I've pr- forgot to press transcribe, I'm like, "No."
And then I have to remember it all and I ...
Because you, you turn off that, like, your brain's doing so many different things, where now I can just focus on it's just me and the patient and we're having a conversation.
So we have an iPad, and we have a appointment flow that I created, and it has seven different sections to it, and it's done in order.
So it's like section number one, medical history, and then a small blurb about why it's important.
And then we have photos, scan, oral cancer screening, periodontal mapping and charting, oral hygiene instruction, biofilm removal, and then treatment planning at the end.
We call it treatment planning, and that treatment planning could be something comprehensive or it could be something simple like, you know, we need 50 minutes to do a, a maintenance appointment.
They also know the information before they've come in 'cause our admin team has really good scripts that they read that, you know, all of these things are done for us to gather records, and the treatment plan happens at the end.
We also use voice-activated charting, which is great 'cause I can talk to the patient and it's listening in, and I'm not sitting there at my keyboard like-
Mm-hmm
... "Was it the mesial or the distal? I don't remember." And then it's, you know, it's our ...
I've just started using that.
Well, one of them's called Heidi.
And it has helped me an endless amount, because what I was finding is my, my notes template, for all it's formulaic, the information, it was just the same information, whereas it's a lot more bespoke.
It picks up on the conversations, the patient responses.
I can't imagine not using it now.
I'm like alm- I don't wanna say reliant on it, but I, I really do.
If I've pr- forgot to press transcribe, I'm like, "No."
And then I have to remember it all and I ...
Because you, you turn off that, like, your brain's doing so many different things, where now I can just focus on it's just me and the patient and we're having a conversation.
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