The Automation Dilemma – Eliminating Busy Work or Building Blocks of Expertise” Who Teaches Gen Z When AI Does the Work?

Jeff, where do you draw the line? I think this whole debate and the topic that we want to talk today, where do you draw the line on how much automation benefits versus something that is actually taking away expertise and expertise in this case for generation z who was perhaps the debate could be is getting deprived of learning something the building box which helps them to kind of learn and and you know go to that grind uh um so where do you draw the line and and you know just i love to hear your perspective

Sure, so typically when you're working on automated processes, you're working on implementing AI, you're drawing the line at the point of an important decision.

So when we talk about eliminating the mundane, we're not necessarily talking about eliminating the decision points inside of an operation.

We're talking about eliminating the copy and paste, eliminating go to this piece of software, copy data and paste it into another software.

people aren't learning things from copy and paste, right? Where they're learning is they have to know when to make the right decision.

And that's the change that's happening now.

So when we talk about, and I don't know, I know that we had previously talked about some things we would cover, but In the process, right, we talk about apprenticeships, right? We talk about what happens.

This kind of leads into that apprenticeship idea is in apprenticeships, you would have somebody who is a senior knowledge person, right? Whatever that is, they have the experience and they would be working with somebody and they would be training them on the physical job.

Well, training them on copy paste doesn't help anything.

And so what's happening now as it's happened for hundreds of years, right? So think about, well, I'll say what's changing is The job and the way that you manage the apprenticeship is now changing.

It's shifting.

So think about 100 years ago when machines came out on the factory floor, right? You had people that were physically sitting there hammering and doing whatever they were going to do.

They were physically doing the work.

And the apprenticeship was to teach that person the physical job of how to do that work.

And then machines came on the scene.

And so now what happened was people had the same idea.

This technology is going to take my job.

But what happened is it shifted.

Now the person that used to be, you know, hammer in hand doing the work now has shifted to now they learned how to run the machine.

And so now the apprenticeship turned into not how to hammer something to make it work.

It was how do I run the machine to make it work? And it's no different today with automation and AI.

You're changing the way that you work the apprenticeship.

It's not teaching somebody how to type faster, copy and paste, import, export faster.

It's teaching them the decisions that need to be made in that position so that the technology, the automation can take care of all the mundane, but now they're being trained on how to actually make the right decisions inside of that particular position.