What Would They Do? The Customer Experience Podcast For Online Business
Oct 12, 2026 · 41 min · 11 segments
If you've ever found yourself posting on Instagram, hearing crickets, questioning your entire social media strategy and then disappearing for the next few weeks, this episode is for you. I'm joined…
Too many calls to action, like not really knowing what I'm optimizing my post for.
And I think that it's so important to recognize that it's like there's no wrong, like who ...
We weren't like put on this earth to make social media posts, you know what I mean? Like it's not-
But I think the thing that's so interesting about this and like the thing that I find the most exciting about social media and the way that I approach it, is it's actually all about human relationship, right? So if you imagine you're sitting down for coffee with somebody, and actually I do this to my husband all the time.
He'll come into the room and I'll be like, "Are you hungry? Do you wanna eat? Do you wanna order takeout? Do you wanna sit down? Do you want a glass of water?" And he's like, "Babe, chill.
I don't even know what you started with," right? If you come in, someone comes and say, "Hey, are you hungry?" They answer, "Yes." "Would you like to order some food?" Yes.
What type of food are you craving, right? Like, you have to wait for the feedback in order to proceed to the next question, otherwise you're overwhelming the subject, and it's just conversation dynamic.
But online we just kind of forget that part because it feels so separate, you know?
All the options you have, you can get people to like, to comment, to save, and then you get feedback from the experts.
It feels like it's evolving constantly, but at the core what I'm reading from you is just human connection and looking through all that noise and really optimizing it for engagement, for two-way conversation, and-
And I mean, I think it's also, like, being conscious of, like, where that overthinking kind of comes from and what it is maybe that's causing it.
Too many calls to action, like not really knowing what I'm optimizing my post for.
And I think that it's so important to recognize that it's like there's no wrong, like who ...
We weren't like put on this earth to make social media posts, you know what I mean? Like it's not-
But I think the thing that's so interesting about this and like the thing that I find the most exciting about social media and the way that I approach it, is it's actually all about human relationship, right? So if you imagine you're sitting down for coffee with somebody, and actually I do this to my husband all the time.
He'll come into the room and I'll be like, "Are you hungry? Do you wanna eat? Do you wanna order takeout? Do you wanna sit down? Do you want a glass of water?" And he's like, "Babe, chill.
I don't even know what you started with," right? If you come in, someone comes and say, "Hey, are you hungry?" They answer, "Yes." "Would you like to order some food?" Yes.
What type of food are you craving, right? Like, you have to wait for the feedback in order to proceed to the next question, otherwise you're overwhelming the subject, and it's just conversation dynamic.
But online we just kind of forget that part because it feels so separate, you know?
All the options you have, you can get people to like, to comment, to save, and then you get feedback from the experts.
It feels like it's evolving constantly, but at the core what I'm reading from you is just human connection and looking through all that noise and really optimizing it for engagement, for two-way conversation, and-
And I mean, I think it's also, like, being conscious of, like, where that overthinking kind of comes from and what it is maybe that's causing it.
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