Service Excellence | Episode 44

We’re bringing back one of our most inspiring conversations on service excellence! In this special encore episode, we revisit an insightful discussion with **Tim Sullivan, President and CEO of Wright-Hennepin Cooperative Electric Association**. A former Touchstone Energy colleague and longtime advocate for service excellence, Tim shares the leadership principles and member-focused strategies that have helped his cooperative build a culture of exceptional service. Joining him is **Josh McGhee, Senior Director of Member Engagement and Communications at Touchstone Energy® Cooperatives,** as they explore how investing in your people, strengthening your culture, and putting members first can help every cooperative reach its full potential. Whether you're listening for the first time or revisiting this conversation, you'll come away with practical ideas and fresh inspiration to elevate the member experience at your cooperative. Introduced by Jana Adams, Executive Director, Touchstone Energy® Cooperatives. Conversation hosted by Josh McGhee, Senior Director, Member Engagement and Communications, Touchstone Energy® Cooperatives. Edited by Rafael Fernandez, Creative Producer.