Episode 32- Frank and Aniz speak on Processes, estimating, and taking care of the customer concerns

**Brand new podcast hosted by a Shop owner and a Shop owner/Technician . We dive into shop ownership and how it all began for the both of us.  We will be featuring special guests every week from the automotive industry and also a few surprise guests we have lined up in the not so distant future. We want this podcast to be fun but informative about the automotive repair industry. We are not perfect in what we do but operate with integrity and have been doing so for years. Sit back and listen in for some fun banter and conversations about the automotive repair world!** **Today Frank and Aniz get into some conversation about processes and the customer experience. The process from when the customer calls to them leaving your shop is super important. Take care of your customers and they will take care of you!** **Sit back and enjoy this one! Please like and subscribe! You can also follow us on Facebook @ The Shop N Tread Talk Podcast.**