How Berry AI Uses Computer Vision to Boost Restaurant Efficiency

This is the Restaurant Technology Guys podcast, helping you run your restaurant better.

In today's episode, we're talking about drive-thrus.

They're a huge engine for QSR profitability.

Every seven seconds you shave off your speed of service is one extra percent of revenue that you can gain.

The way most operators have been managing this for the last 30 years has some huge flaws.

If you run a drive-through and you already know your speed of service, you know that your team is judged on it.

You know that your bonuses are tied to it, and you may just not know how easy it is to fool the existing sensors that are out there.

I learned from our guest today that some staff members wave metal trays to trick the loop timers into reading faster.

cars will get pulled forward so that there's no tracking and it looks like that you've hit your speed of service metrics.

Two measurement points on a customer journey that actually have six or seven data points that you can now look at with today's technology.

In today's conversation, we get into the three flaws that loop timers have and how every operator should understand, including the tricks that staff members will play in order to game the system.

We walk through when pull forward is right, and when it is just something that they're trying to play with the metrics.

We also talk about a recent customer announcement that will tell you a lot about where this category is going.

A brand you absolutely know and is huge in the industry that you guys are going to want to hear about.

If you're new to the channel, hit the subscribe button so you don't miss any of the conversations that we have with great operators as well as technologists around the space.