Oct 6, 2026 · 12 min · 9 segments
Cabin Crew have to deal with everything in the sky - including the weird stuff we'd rather not! On today's episode, we hear Susan's blog entry for October where she looks back at her flights for the…
I did have a customer once who made a terrible fuss when we accidentally knocked his head with the trolley.
I mean, he did seem to poke it out at precisely the moment we passed, but...
You'd have thought we'd been travelling at full speed by the Yelly Maid.
Honestly, the whole cabin turned around.
He demanded ice.
He insisted there was a dent in his head where not one of us could actually see one and required quite a lot of attention for what, to our eyes at least, appeared to be a fairly minor bump.
But we dutifully fussed over him, offered him first aid, documented everything and made sure he was OK.
And then, of course, a week later came the email.
Apparently, he had suggested that he'd been offered no first aid whatsoever and was now threatening to sue the airline for his immeasurable suffering and injuries.
Well, you can imagine the messages between us that day.
Thankfully, we had all done exactly what we were supposed to do.
Reports had been submitted, everything had been documented and there were enough witnesses to confirm that he had, in fact, received plenty of attention.
We all sent in our versions of events and then we never heard another thing about it.
I suspect it was thrown out, but you know, who knows? What I do know is that once something like that has happened to you, you become much more vigilant.
Write everything up, even when they tell you that they're fine.
Offer the first aid anyway and make a note if they decline it.
Make sure somebody else knows what happened because nobody wants to be sitting at home a week later trying to remember whether the man in 32A had an ice pack for 12 minutes or 14 minutes.
while he claims the trolley took half his skull off.
I did have a customer once who made a terrible fuss when we accidentally knocked his head with the trolley.
I mean, he did seem to poke it out at precisely the moment we passed, but...
You'd have thought we'd been travelling at full speed by the Yelly Maid.
Honestly, the whole cabin turned around.
He demanded ice.
He insisted there was a dent in his head where not one of us could actually see one and required quite a lot of attention for what, to our eyes at least, appeared to be a fairly minor bump.
But we dutifully fussed over him, offered him first aid, documented everything and made sure he was OK.
And then, of course, a week later came the email.
Apparently, he had suggested that he'd been offered no first aid whatsoever and was now threatening to sue the airline for his immeasurable suffering and injuries.
Well, you can imagine the messages between us that day.
Thankfully, we had all done exactly what we were supposed to do.
Reports had been submitted, everything had been documented and there were enough witnesses to confirm that he had, in fact, received plenty of attention.
We all sent in our versions of events and then we never heard another thing about it.
I suspect it was thrown out, but you know, who knows? What I do know is that once something like that has happened to you, you become much more vigilant.
Write everything up, even when they tell you that they're fine.
Offer the first aid anyway and make a note if they decline it.
Make sure somebody else knows what happened because nobody wants to be sitting at home a week later trying to remember whether the man in 32A had an ice pack for 12 minutes or 14 minutes.
while he claims the trolley took half his skull off.
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