Prove the ROI of Upskilling | Molly Poeschl, Kimberly-Clark

Well, I love that.

I definitely wanna talk about goals and objectives.

I, I'm reflecting as you're talking about this journey, especially in those early months where alignment is so important across the business, then you start rolling in, okay, what are our measurements going to be? What are the goals going to be? And identifying that with your stakeholders is so important.

Um, so let's talk about that for a moment.

You will be sitting down at Pluralsight Shift actually this week to talk about tying ROI to upskilling, so I wanna start there for a moment.

When you say that ROI-- Uh, excuse me.

When you say ROI in the context of learning and transformation, in your case, what are you actually measuring?

We're measuring quite a few things.

So [chuckles] when you look at what you're measuring, you're measuring one, hmm, are the business resources engaging? Are they leveraging the roadmap and the learning journey and the learning and improvement capabilities that you're putting in front of them? Are they engaging? Are they taking that training and things of that nature? But also user adoption.

We are understanding, like, are our end users adopting new capabilities in the digital mindset quicker? How are they accelerating the new capability and learning the new capability?

Mm-hmm.

Before it would take months, weeks, you know, almost a year, where now if we're focused on our digital upskilling, that transition from learning to mastery is much shorter and much quicker.

And then finally, we're looking at the return on the business objectives, and we're measuring those true measurable KPIs, and are we seeing faster improvement on those KPIs? So a lot of the digital capabilities that we do implement, we are measuring KPIs.

So if we are educating and upskilling and growing the digital competencies within the organization, those KPIs should ratchet up faster.

So we're kind of pulling that all together, but holistically, those three categories are what we look at the most.

Got it.

Got it.

No, that, that makes a lot of sense.

Molly, going into these interviews, I try to do as much research as I can, so I spoke with your account team.

I spoke with some of your associates.

Uh, and one of the biggest shifts credited to your team is moving the organization from a solution-first thinking to a value-first thinking.

Does that mindset change what counts as ROI at the end of the day?

Yes and no.

Okay.

So yes, it does because you are now-- A lot of times when people think digital, they think headcount.