Building Strong Service Teams and Tackling Obsolescence in Fixed Ops

Sammy, Service Director at Tamiami Hyundai and Genesis in Naples, Florida, joins the Parts Edge Podcast from the NCM Fuel the Future Fixed Op Summit. Sammy shares how her passion for fixed ops began as a kid in her dad's Chevy dealership and evolved into leading a high-performing service team. She discusses the challenges of prioritizing improvements, the importance of face-to-face customer feedback, and fostering professional growth in both staff and the next generation. Listen in for candid insights on managing large teams, fixing operational bottlenecks one step at a time, and never underestimating the power of real customer conversations. If you're looking to turn inventory faster, reduce wasted time, and keep your team growth-focused, this episode’s got you covered. **--------------------------------------------** This show is powered by **PartsEdge**: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com **--------------------------------------------** **Takeaways** 1. Eat the elephant one bite at a time 2. Customer feedback is gold 3. Lead from the floor **Chapters** 00:00 Getting started in auto industry 05:47 Listening to customer feedback 07:34 Encouraging kids to socialize **Website:**  https://www.partsedge.com/profilequiz **Kaylee Felio** LinkedIn: https://www.linkedin.com/in/kayleefelio Website: https://www.partsedge.com