Oct 21, 2026 · 1 min · 2 segments
Let's explore the idea that delivering great customer service requires real investment and organization, not just a personal touch. The Tom Roach recounts a memorable deal with Carlos Slim — sitting…
Everybody talks about giving good customer service, but when the tab comes due, it's an investment.
It's a real investment to give really good customer, besides the personal touch, to have the... organization in place to do it, you know, to make the investment, whether it's logistics and other things that are involved.
Everybody talks about giving good customer service, but when the tab comes due, it's an investment.
It's a real investment to give really good customer, besides the personal touch, to have the... organization in place to do it, you know, to make the investment, whether it's logistics and other things that are involved.
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