Everybody talks about giving good customer service, but when the tab comes due, it's an investment.

It's a real investment to give really good customer, besides the personal touch, to have the... organization in place to do it, you know, to make the investment, whether it's logistics and other things that are involved.

So Carlos Slim is there, and we do a deal, and he buys a car or two, and he said, I'd like to drive it home, and he's sitting in this leather chair next to me, and I'm pinching myself.

I'm a kid from Calverton.

My dad was a construction worker before he passed.

My mom was a social worker.