Episode 346 - Why Your Website Isn’t Working (and What to Fix Today)

Is your website actually helping your business, or is it quietly putting potential customers off? In this episode, Esther and Melanie look at some of the most common reasons websites fail to convert visitors into customers, from unclear messaging and confusing navigation to slow pages and calls to action that simply aren’t obvious enough. They also talk about why it’s so important to stop looking at your website as the business owner and start experiencing it from your customer’s point of view. The ladies chat about exploring some of the free tools you can use, including Google Analytics, to understand how people are actually using your website, where they’re dropping off and what might be getting in their way. They also discuss finding the right balance between useful information and overwhelming visitors, using visuals and written content to suit your audience, and making the next step clear. Your website isn’t something you build once and forget about, so this episode will give you some practical ideas for what you can review and improve today.