Oct 25, 2026 · 21 min · 10 segments
Does your staff think side work/prep work is punishment or maybe busy work when business is slow? That is the wrong attitude and you need to train accordingly. Local Eats are the Best Eats!
It's Friday night, 715, and your dining room is filling up.
Door dash is going off.
Online orders are coming in.
Printer on the line sounds like somebody just hit a jackpot at a casino.
You know the sound.
You hear it in your sleep.
That printer, receipt printer going off like it's just, there's no tomorrow.
Tickets everywhere.
Server comes through the kitchen.
We need fries.
We need ranch.
Who didn't make the ranch? We're out of sliced tomatoes.
Where's the backup chicken? The list goes on.
What do you do about it? Well, everybody starts blaming everybody.
Servers blame the kitchen.
And the manager blames distributor X for not showing up on time.
Poor distributor X doesn't even know that there's a problem yet.
But here's the thing.
Your restaurant did not fall apart at 7.15. You lost tonight's dinner rush at about 2 p.m. this afternoon.
And that's why we're talking about this today.
It's Friday night, 715, and your dining room is filling up.
Door dash is going off.
Online orders are coming in.
Printer on the line sounds like somebody just hit a jackpot at a casino.
You know the sound.
You hear it in your sleep.
That printer, receipt printer going off like it's just, there's no tomorrow.
Tickets everywhere.
Server comes through the kitchen.
We need fries.
We need ranch.
Who didn't make the ranch? We're out of sliced tomatoes.
Where's the backup chicken? The list goes on.
What do you do about it? Well, everybody starts blaming everybody.
Servers blame the kitchen.
And the manager blames distributor X for not showing up on time.
Poor distributor X doesn't even know that there's a problem yet.
But here's the thing.
Your restaurant did not fall apart at 7.15. You lost tonight's dinner rush at about 2 p.m. this afternoon.
And that's why we're talking about this today.
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