Oct 5, 2026 · 30 min · 8 segments
In this episode of the Harvest Growth Podcast, J**on LaClare sits down with Robert Watson, founder of Crown Quality Products, to share the story behind one of the most unique premium hair care brands…
Jon LaClareHost
It's fun having people you know be involved in the design and development process, and they feel ownership with it.

And now you've grown a lot, of course, since then, rather than selling one or two at a time, you're selling thousands.

How do you today learn, like through Amazon, let's say, when you're selling thousands of these, how do you still hear from your customer to keep your products really at the forefront, to keep improving them?
Well, retain a company like yours, for one, but also... just be open for feedback.
And, uh, But what would be the size that would be most advantageous for one size fits all? So we'll do it in the email blast and people sign up for it and say, hey, you give us the feedback and, you know, you keep the product and any new products that we'll continue to send you.
So negative ion brushes, we're doing that with some negative ion brushes we want to come out with for women.
And what I found out with being like that is suppliers and other manufacturers, they respect that.
Like, I have some, you know, big time, like, brands that, you know, they'll make stuff for us, work with us.
so and that keeps your name up and that keeps his that's what i like somebody to get a product and it blows them away like good isn't good enough it's got to be great it's got to be mind-boggling it's got to be like man why hasn't someone thought of this like and i think that inspires and that keeps them coming back

Yeah, and recommending to others, right? When you get them excited about your product, not just like, oh, yeah, this is okay, it works well, whatever.

It's fun having people you know be involved in the design and development process, and they feel ownership with it.

And now you've grown a lot, of course, since then, rather than selling one or two at a time, you're selling thousands.

How do you today learn, like through Amazon, let's say, when you're selling thousands of these, how do you still hear from your customer to keep your products really at the forefront, to keep improving them?
Well, retain a company like yours, for one, but also... just be open for feedback.
And, uh, But what would be the size that would be most advantageous for one size fits all? So we'll do it in the email blast and people sign up for it and say, hey, you give us the feedback and, you know, you keep the product and any new products that we'll continue to send you.
So negative ion brushes, we're doing that with some negative ion brushes we want to come out with for women.
And what I found out with being like that is suppliers and other manufacturers, they respect that.
Like, I have some, you know, big time, like, brands that, you know, they'll make stuff for us, work with us.
so and that keeps your name up and that keeps his that's what i like somebody to get a product and it blows them away like good isn't good enough it's got to be great it's got to be mind-boggling it's got to be like man why hasn't someone thought of this like and i think that inspires and that keeps them coming back

Yeah, and recommending to others, right? When you get them excited about your product, not just like, oh, yeah, this is okay, it works well, whatever.
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