Nov 2, 2026 · 16 min · 7 segments
Hackensack Meridian Health recently became the first health system to earn The Joint Commission's Responsible Use of AI in Healthcare Certification. In the second part of his conversation on *The Gist…
Ultimately, the goal of adopting these technologies is to deliver meaningful benefits for patients, clinicians, and the health system itself.
Where is Hackensack Meridian seeing the greatest clinical or operational benefits from AI, and how much of that impact have you been able to quantify? And what are you hearing from clinicians about how these tools are changing their workflows?
Yeah, so probably the most well-understood example is ambient documentation for providers in the ambulatory setting.
So the outcomes there are, are you can for people who use it 80% of the time or more, right, so you have to use it consistently.
So if you use it for 80% of your visits, then in general, you will see between one and three more patients per day.
Now, if you think about that, that's like a whole extra, you know, day's worth of work slash care slash revenue slash good work that you're doing in the universe, right? So that's pretty amazing.
I think even more amazing is that there is on average 15 minutes or so we have studied less, you know, pajama time, which is the time that, you know, doctors are home trying to go to sleep, but they have to finish their notes, you know, remotely.
And so if you think about that 15 minutes, that's longer than it takes me to do the dishes.
That's like a whole conversation with a family member, right? That's a lot of time per day, right? That's a lot.
We are also I would say very similar to other organizations in that, you know, not everyone has embraced it.
And I think that's a larger question for our industry, where there are a lot of clinicians who say, well, I get that this looks really, really good, but I don't need it.
And it gets back to this idea of standard work and how do you drive a standard way of doing things across, you know, an organization where there is a lot of autonomy and a lot of, you know, empowerment by all of our clinicians to do things in the way that they've been trained to do and that they've done successfully for many, many years.
Ultimately, the goal of adopting these technologies is to deliver meaningful benefits for patients, clinicians, and the health system itself.
Where is Hackensack Meridian seeing the greatest clinical or operational benefits from AI, and how much of that impact have you been able to quantify? And what are you hearing from clinicians about how these tools are changing their workflows?
Yeah, so probably the most well-understood example is ambient documentation for providers in the ambulatory setting.
So the outcomes there are, are you can for people who use it 80% of the time or more, right, so you have to use it consistently.
So if you use it for 80% of your visits, then in general, you will see between one and three more patients per day.
Now, if you think about that, that's like a whole extra, you know, day's worth of work slash care slash revenue slash good work that you're doing in the universe, right? So that's pretty amazing.
I think even more amazing is that there is on average 15 minutes or so we have studied less, you know, pajama time, which is the time that, you know, doctors are home trying to go to sleep, but they have to finish their notes, you know, remotely.
And so if you think about that 15 minutes, that's longer than it takes me to do the dishes.
That's like a whole conversation with a family member, right? That's a lot of time per day, right? That's a lot.
We are also I would say very similar to other organizations in that, you know, not everyone has embraced it.
And I think that's a larger question for our industry, where there are a lot of clinicians who say, well, I get that this looks really, really good, but I don't need it.
And it gets back to this idea of standard work and how do you drive a standard way of doing things across, you know, an organization where there is a lot of autonomy and a lot of, you know, empowerment by all of our clinicians to do things in the way that they've been trained to do and that they've done successfully for many, many years.
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