Aug 26, 2026 · 37 min · 10 segments
John Hitch hosts Kristy Coffman, director of Mitchell 1’s commercial vehicle group, about the 20-year evolution of multi-brand truck repair software like TruckSeries. John and Kristy explore how…
Christy CoffmanGuest
John HitchHost
A- and another very important thing to note as you're pushing the industry forward, or as any company that's trying to be innovative puts all this stuff out, it makes competitors rise to the challenge, and it also gives other people ideas to, to build off of what you've created.

Is, is, is there anything that kinda sticks out as far as, you know, from the original, uh, you know, Tractor Trailer Net and, and truck series to now that wouldn't exist without those first, the, I guess the, the first sparks and embers starting?

Maybe just the, just the acknowledgement from different companies that, that this is, there's more to fixing a vehicle than either the, the knowledge in the shop and knowing that, that the vehicles have gotten more advanced, and you can't just call John down the street to get a wiring diagram, right? I've gotta, I've gotta be able to have better, accurate information at my fingertips.

And I think that other, um, whether competitors or other, just other companies in the, in the industry, they also recognize that, you know? They recognize that, that this is a need, and, you know, you see that.

I s- I've seen it much more in the form of the scan tools, where the scan tool, uh, providers have gotten more robust with where it's not just a code.

It's not just the tr- the troubleshooting guide, you know? It, it is more robust information, and they've understood that.

And I think that that continues to evolve when you see different products in the market space, and the convergence of the products and how they work together.

Now, in the past five or so years just, uh, hearing your presentations at, at TMC on, on those Sundays, [laughs] uh, that we all attend together, y- you've always been adding new things.

You wanna just talk about how that evolved from just, you know, paper to even digital to now it really just points it out as like, "Hey, right here, this is, this is the area you wanna fix."

I think that we've been the leader in wiring diagrams even, even past some of the other bigger guys, right? So, um, just as far as our ease of use and understanding from a technician's perspective what's, what's relevant.

You look at, to, to your point, what did a, what did a, uh, wiring diagram look like in, in 1946, right? It was one page.

And how do you put all that together? And, you know, a wall is [laughs] only so big.

You can only kill so many trees to put this, to put this together, you know, and, and, and splice it together.

A- and another very important thing to note as you're pushing the industry forward, or as any company that's trying to be innovative puts all this stuff out, it makes competitors rise to the challenge, and it also gives other people ideas to, to build off of what you've created.

Is, is, is there anything that kinda sticks out as far as, you know, from the original, uh, you know, Tractor Trailer Net and, and truck series to now that wouldn't exist without those first, the, I guess the, the first sparks and embers starting?

Maybe just the, just the acknowledgement from different companies that, that this is, there's more to fixing a vehicle than either the, the knowledge in the shop and knowing that, that the vehicles have gotten more advanced, and you can't just call John down the street to get a wiring diagram, right? I've gotta, I've gotta be able to have better, accurate information at my fingertips.

And I think that other, um, whether competitors or other, just other companies in the, in the industry, they also recognize that, you know? They recognize that, that this is a need, and, you know, you see that.

I s- I've seen it much more in the form of the scan tools, where the scan tool, uh, providers have gotten more robust with where it's not just a code.

It's not just the tr- the troubleshooting guide, you know? It, it is more robust information, and they've understood that.

And I think that that continues to evolve when you see different products in the market space, and the convergence of the products and how they work together.

Now, in the past five or so years just, uh, hearing your presentations at, at TMC on, on those Sundays, [laughs] uh, that we all attend together, y- you've always been adding new things.

You wanna just talk about how that evolved from just, you know, paper to even digital to now it really just points it out as like, "Hey, right here, this is, this is the area you wanna fix."

I think that we've been the leader in wiring diagrams even, even past some of the other bigger guys, right? So, um, just as far as our ease of use and understanding from a technician's perspective what's, what's relevant.

You look at, to, to your point, what did a, what did a, uh, wiring diagram look like in, in 1946, right? It was one page.

And how do you put all that together? And, you know, a wall is [laughs] only so big.

You can only kill so many trees to put this, to put this together, you know, and, and, and splice it together.
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