Aug 15, 2026 · 33 min · 10 segments
This week on *The Digital Access Show*, Bernard Jones from Impact Corporate Training joins us to talk all things digital accessibility. Bernard shares insights from his Make Your Documents Accessible…
Bernard JonesGuest
Narelle WrightHost
Well, we started doing some research in this field and we found that there aren't readily available statistics as to how many people face digital accessibility barriers, but there are all sorts of cohorts of people, some people with disability, Some people with neurodivergence, other people with low literacy levels, people that are elderly, people that might be deaf, people that come from culturally, linguistically diverse backgrounds that face digital accessibility barriers.
simply can't do the things that I can do in accessing and finding and using information on their computer.
Because what that means is that 20% or 25% of people out there, the population, can't access information on the computer.
Did it shock you because it wasn't something you'd thought about or was it just the scope of the problem or was it both?
We developed a course on business writing several years ago with a journalist here from Australia.
Certainly that aspect of journalism was obviously part of the whole digital accessibility solution.
But there's more to it, right? There's more about formatting documents and using help text and so on.
That's all the different techniques that you use for ensuring documents are more accessible, ensuring websites are more accessible.
Well, we started doing some research in this field and we found that there aren't readily available statistics as to how many people face digital accessibility barriers, but there are all sorts of cohorts of people, some people with disability, Some people with neurodivergence, other people with low literacy levels, people that are elderly, people that might be deaf, people that come from culturally, linguistically diverse backgrounds that face digital accessibility barriers.
simply can't do the things that I can do in accessing and finding and using information on their computer.
Because what that means is that 20% or 25% of people out there, the population, can't access information on the computer.
Did it shock you because it wasn't something you'd thought about or was it just the scope of the problem or was it both?
We developed a course on business writing several years ago with a journalist here from Australia.
Certainly that aspect of journalism was obviously part of the whole digital accessibility solution.
But there's more to it, right? There's more about formatting documents and using help text and so on.
That's all the different techniques that you use for ensuring documents are more accessible, ensuring websites are more accessible.
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