The Complete Agent - The Podcast For Premium Real Estate Agents
Sep 17, 2026 · 40 min · 8 segments
What actually separates a premium estate agency from everyone else? In this episode, James Kendall, David Warburton, Ian Storey and Michelle Smith unpack the key lessons from the latest Complete…
James KendallHostMichelle SmithGuest
Dave WarburtonHost
Ian StoreyHostSo in this type of market, I think securing the right stock is absolutely essential and building your credibility and expertise, not just in the front room.
And the thing I think why the masterminds are so valuable is is it takes you out of working in your business to working on your business.
And one of the first things that the mastermind, well, actually the first thing that mastermind did was look at AI tools, but I'm going to let JK speak about that because he obviously is the guru.
But from a kind of business perspective, we looked at all the ways in which we signal our kind of pedigree, I suppose, to clients before they even think of engaging us.
But I think the thing that I really enjoyed the members doing was actually approaching them, their business as if they were a client.
So doing the usual things that you would do to find out about an agency and looking for congruence because trust is built through alignment and congruence.
So you can do something really, really well somewhere, but then you can undo it all if it's not aligned.
So we actually did an exercise where we got them to go and kind of Google themselves, have a look, have a look at all their social channels and just see where are the gaps, where is the alignment and where's the opportunity to fine tune it and tighten it up.
And the types of things that members found were, in some instances were just quite basic in terms of, you know, not having the right information on the Google kind of interface, or it was having, you know, social channels that just weren't used.
It was having reviews that maybe hadn't gone on for a couple of months, even though the overall Google review score was great.
You know, who has time to do that, to really review and review kind of look at where the alignment and congruence is.
So in groups with other businesses, the fact that they're non-competing agents and there is such a community of trust and support, everybody wants each other to succeed.
You know, when they're working on each other's businesses, it's so powerful because it's a fresh pair of eyes and they know that each other has got the best interest at heart.
So in this type of market, I think securing the right stock is absolutely essential and building your credibility and expertise, not just in the front room.
And the thing I think why the masterminds are so valuable is is it takes you out of working in your business to working on your business.
And one of the first things that the mastermind, well, actually the first thing that mastermind did was look at AI tools, but I'm going to let JK speak about that because he obviously is the guru.
But from a kind of business perspective, we looked at all the ways in which we signal our kind of pedigree, I suppose, to clients before they even think of engaging us.
But I think the thing that I really enjoyed the members doing was actually approaching them, their business as if they were a client.
So doing the usual things that you would do to find out about an agency and looking for congruence because trust is built through alignment and congruence.
So you can do something really, really well somewhere, but then you can undo it all if it's not aligned.
So we actually did an exercise where we got them to go and kind of Google themselves, have a look, have a look at all their social channels and just see where are the gaps, where is the alignment and where's the opportunity to fine tune it and tighten it up.
And the types of things that members found were, in some instances were just quite basic in terms of, you know, not having the right information on the Google kind of interface, or it was having, you know, social channels that just weren't used.
It was having reviews that maybe hadn't gone on for a couple of months, even though the overall Google review score was great.
You know, who has time to do that, to really review and review kind of look at where the alignment and congruence is.
So in groups with other businesses, the fact that they're non-competing agents and there is such a community of trust and support, everybody wants each other to succeed.
You know, when they're working on each other's businesses, it's so powerful because it's a fresh pair of eyes and they know that each other has got the best interest at heart.
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